In order for the two USB ports on the monitor to work, the monitor itself has to be connected to your computer via another USB cable with connectors that look like this:
The flat connector goes into an available USB port on your computer, the square one plugs into your monitor. Check if your cable is connected properly or exchange it with another one.
To eliminate that there is something wrong with your "not recognized device", plug this device into another USB port of your computer. The reason to preferably remove the device safely in Windows is that you can loose data if you just unplug it. If it is an external harddrive, it can get damaged, because you interrupt the power and the read/write head can get "stuck". So check this device on another computer or USB port.
If you have any other questions or something is not clear to you, just come back here and leave a comment and I'm happy to help.
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