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I bought a fossil watch and the latch was broken when I got it. I bought from a dealer on Ebay. I did not know it was broken. I gave it as a gift. They were embarrassed to tell me. A year later I found out. I looked at it and it is clearly a manufacturer default. Will fossil replace this latch? How do I find a replacement part?
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Believe me it was not really a gift! The amount of profit a Snap-On dealer makes on the sale of anything with the Snap-on logo scandalous. Toolboxes themselves are some of the most profitable items they offer for sale. I have 4 jackets by the way. I was a mechanic for over 20 years. You start out thinking they are the best. Don'tget me wrong. They majority of my tools are Snaps, but when you need a tool take the time to compare the prices of a Snap verses
aMac, or even Matco, or Cornwell if your budget is real tight. As you get a few years on you you begin fo realize it's the tool not the name that's important.
Change the battery. If your watch stops ticking, chances are the watch is not broken and the battery simply needs to be replaced. You can purchase a watch battery at your local department store or drugstore. Use the screwdriver to pry the back off the watch and place the new battery in the same place where the old one fit.
Step 2
If your watch is still not working, determine the problem. If you can hear the watch ticking but the hands are not moving, there may be a gear stuck inside. If only one of the hands does not move, the hand itself could be broken. Once you determine the problem, you can see whether it makes more sense to purchase a new watch or get the old one fixed.
Step 3
Check your watch warranty. If your Fossil watch came with a warranty that is not yet expired, Fossil will fix your watch if you send it to the company and pay for shipping and handling. See the "Resources" section below to fill out the Watch Repair Form provided by Fossil.com. If your watch strap is broken, however, Fossil will charge you a fee as broken straps are not covered in the warranty.
Step 4
Check a competing local watch repair store. There are watch repair stores located all over the United States that will repair a Fossil watch if your watch is no longer under warranty or if you do not want to pay the shipping and handling to send the watch to Fossil's watch repair department. Although the watch repair store may not have the exact strap you are looking for, it may offer a replacement strap that is similar to the one that originally came with your watch.
Step 5
Return the watch to the store where you bought it. If you purchased a Fossil watch that was broken when you purchased it or broke recently after you brought it home, you may be able to return the watch for a refund or store credit. Check with the store's policy before purchasing the watch if you are concerned about returns.
Be sure it is genuine as the Fossil watches are not in that league to make fakes. Even fake watch manufacturing needs a significant money investment,so, expectations for quick turnaround and investment recovery are common. This would not be possible with fake Fossil watches as the average price is about £70 for original and this is comparably low price in watch market. Don't be scared away by this- Fossil is good brand: they just using cheap labor and parts, at the same time offering good looking and quality watches to masses.
I know it's frustrating and I work in the industry the only thing I can suggest is to a Contact the manufacturer directly or try ebay for replacement bands? and Then rob the buckle off the new one to fit the old, so you still have the gift you gave to your husband?
Model numbers would be useful if you wanted to email me I can try and help out further? (however in australia!)
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