HP Officejet Pro L7780 All-In-One InkJet Printer Logo

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Posted on Jul 13, 2017
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I can't print Legal-Landscape documents anymore. I get two different error messages. "Punction address 0x77c47efe caused a protection fault, (exception code 0x0000005) Some or all property page(s) may not be displayed. Then, Function address 0x4f5652ff caused a protection fault, (exception code 0x0000005) The application property sheet page(s) may not function properly. This started all of a sudden. What happened?

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John Potter

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  • Expert 128 Answers
  • Posted on Jul 13, 2017
John Potter
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Re-install the software for your printer. Download the drivers from the HP website and use the most current drivers for your product.

Also, check disk needs to be run on your unit to verify there are not other issues with your OS(Operating System).

Given the types of codes you have provided, it looks like you are running a Windows OS.
To run the check disk option, press and hold down the Windows Insignia key +S. This will bring up the Windows search option. Type "command prompt" and there should be a secondary window that shows you the results of your search. Look for the Command Prompt option and right-click the option and select "Run as Administrator" by highlighting the option and then left clicking your mouse.

A black window will come up with a variation of,"C:\Windows\System32\"; at this prompt you will see a blinking line\cursor. Type "chkdsk /r" then press enter. A report will come back stating that chkdsk cannot be run on "mounted" volume. Do you want chkdsk to run the next time the computer is restarted? Y\N
Press Y then enter.

Close the command prompt window and restart your PC. *WHEN IT RESTARTS, IT WILL TELL YOU TO SKIP CHECK DISK WITHIN X AMT OF SECONDS... DON'T TOUCH ANYTHING!!!*
Once it has completed, it will boot into Windows normally and if there are any issues, it will tell you during the scanning process.

Hope this helps.

If not, then bring up google.com and download and run this: Downloads AdwCleaner ToolsLib
This may also help.

3 Related Answers

Anonymous

  • 39 Answers
  • Posted on May 22, 2008

SOURCE: Problem printing multiple pages on one sheet!

This is not the fault of the printer but the fault of word.

The way I did it successfully was as follow:
File > Page Setup > Layout = Landscape (sounds like you have already done this)

In the print dialoge, instead of OK, click Properties. On the layout tab, select landscape and below that select pages per sheet = 4 and then click ok... Then click OK to print.

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Anonymous

  • 111 Answers
  • Posted on Oct 06, 2008

SOURCE: Cannot access Properties Tab

I don't know that this is something specific to Windows Vista. While researching your query, I've come up with conversations and multiple solutions, but usually involving networked printers and Windows 2000 servers and workstations.

It looks like the trigger for this problem can either be a recent Windows Update installation to your PC or installing new printer drivers. Have you installed either recently on your Vista computer?

I can give you the links to the potential solutions but both lead to rather lengthy discussions on internet forums, so be prepared to do I bit of reading. Unfortunately, I can't just pick out the one piece of information that represents the solution because different contributors offer different solutions, each which seems to work depending on circumstances. The best I can do is post the links and let you take it from there.

PCReview.co.uk

HP IT Resource Center

Wish I could do more to narrow down the solution for you. Like I said, the problems reported seem to be very similar but not absolutely the same. Hope this helps. Good luck.

Anonymous

  • 39 Answers
  • Posted on Oct 29, 2008

SOURCE: HP Laserjet 2015dn will not print

You didn't say what type of printer connection you have (Parallel Port, USB, etc) and this may not help any but I do know that HP Printers are VERY finicky about not pluging in your USB cable until told to do so.

Also, did you uninstall the printer software prior to doing the reinstallation? That can sometimes make a huge difference also.

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