We have a Kenmore sewing machine Mocel 385.1764180 and the material will not move while sewing a straight stitch. My wife says it did this a couple of days ago and corrected itself by moving a couple of dials back and forth. Well, it did it again today and we cannot correct the problem. I feel it may be the feed dogs not raising far enough. How can I raise them?

it's probably time for the machine to be serviced

the material may not be thick enough to make a correct stich, you might try interfacing with the single layer of material & see if that helps

You have the machine set for blind hem stitching. Change the stitch selector to stretch stitch, which is a single, in line stitching zig zag stitch.

Cheers,
Embroidery Services
San Diego, CA

Take a look at the stitch length dial. If you turn that dial counter clockwise (to about 7 o'clock), it will set to stretch stitch. Then all of the stretch stitch features will work. When you want to go back to straight stitching, just move that dial back to what ever stitch length you wish.

hi taylor.
not sure if this link will help you to find out why,but have a look.
Kenmore Ultra Stitch 10 sewing machine needle keeps breaking Google Search

See if you can release the bobbin from the case.

Before you put the cam in did you make sure the machine was set on straight stitch and then select zig zag?

Check to see what pattern is selected. Be sure it isn't the buttonhole.Select straight stitch.Move the stitch length setting to 4.Turn the handwheel and see if the feed dogs move forward. Press the reverse lever and see if they move backwards. Select straight stretch stitch and turn the wheel to see if the feed dogs move forward and backward.Check the presser foot release on top of the machine and make sure there is pressure on the foot.
Sometimes the reverse assembly on this machine stops working because it has the wrong type of grease on it and it turns into a hard gummy mess that won't let it work.
sewman7

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It sounds like it is making a blind stitch, does it look something like this? -----v-----v-----v-----v-----v If so it might be on the blind stitch setting instead of the straight stitch! ;-)