Free agent desktop

Hi, Thanks for using fixya.

Remove any usb devices from your computer other than your Free agent then reboot the computer see if it is reconized and it is useable. Then plug in your other devices one at a time make sure you see the Your device is ready to use. If your Free Agent is not reconized got to Seagate.com search for your device driver. Remember when you want to pull out any usb device make sure you remove it throught windows first. Fastest way is to go in My Computer or Computer right click on the device and choose eject. After the name changes to removable device it is safe to pull our.

Hope this helps,

Terry

Most problems relating to "External Devices"

Understanding Windows Defender

Real-Time spyware protection alerts you when spyware and other potentionally unwanted software attempts to install itself on your computer. Depending on the alert level, you can choose one of these to apply to the software.

Quarantine: Moves the software to another location on your computer, and the prevents it running until you choose to restore it or move it from your computer.

Remove: Permanently deletes the software from your computer.

Allow: Adds the software to the Windows Defender allowed list and allows it to run on your computer. Windows Defender will stop alerting you risks that the software might pose to your privacy or your computer. Add Software to the allowed list - only if you trust the software and the software publisher.

You can choose the software and settings you want Window Defender to monitor, but recommend that you use all the real-time protection options, called agents Real Time Protection Agents!!!!

I hope the above information is of some use!!

Sounds like the enclosure has a problem. If this is one of those free agent go flex drives with the removable USB to Sata interface you might try getting another drive like it and borrow the interface from that drive when you need to use this one. That's something I have to do now because one of my interfaces died also.




I’m happy to help further over the phone at https://www.6ya.com/expert/matt_7e951e081251ffbc

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Click Here to Download this program (its free). Install it. Update it. Run a FULL scan of your computer (took about 30 minutes and the viruses didn't pop up until the very end of the scan). Delete ALL of them (note: you have to reboot to delete the ones in windows system 32) There will be a list of about 5-10 infections they should be similar to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent)

HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent)

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\Tcpip\Parameters\NameServer (Trojan.DNSChanger)

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\T cpip\Parameters\NameServer (Trojan.DNSChanger)

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\T cpip\Parameters\NameServer (Trojan.DNSChanger)

C:\WINDOWS\system32\tdssadw.dll (Trojan.Agent)

C:\WINDOWS\system32\tdssl.dll (Trojan.Agent)

C:\WINDOWS\system32\tdssserf.dll (Trojan.Agent)

C:\WINDOWS\system32\tdssmain.dll (Trojan.Agent)

C:\WINDOWS\system32\tdssinit.dll (Trojan.Agent)

C:\WINDOWS\system32\tdsslog.dll (Trojan.Agent)

C:\WINDOWS\system32\tdssservers.dat (Trojan.Agent)

C:\WINDOWS\system32\drivers\tdssserv.sys (Trojan.Agent)

Thanks for using Fixya!

First of all,

uncheck the "Allow the computer to turn off this device to save power" option in the device manager for USB Hub Properties, Power Management Tab.

Try rebooting the computer once as C:\Windows\inf\INFCACHE.1 file may be corrupted and need to be replaced (either restore a previous version or just delete it and try connecting again).

Next,completely uninstall all USB devices and the main hub and then re-install.

First make sure that you have a bootable Windows Vista installation DVD, as you will be unable to use your computer if you don’t. Next, download the GParted Live CD and burn it to cd.
Boot off the GParted cd, and you will see your hard drives in the drop-down list. The first drive is typically your boot drive, but you can check the Flags column to make sure.


Next you’ll need to right-click on the partition and choose Resize/Move from the menu.


Now you can either use the New Size textbox, or just click and drag the partition to make it smaller (or bigger). When you are done, click the Resize/Move button.This doesn’t immediately apply the changes, though. You can make other changes to your partitions and then when you are finished click the Apply button.Depending on the amount of data and the speed of your computer, it can take quite a while to resize the partitions. On my computer it took more than 30 minutes.


Once it’s done, quit, remove the live cd and then reboot your computer. Unless you are very lucky, you’ll be greeted with this horrible error message saying “Windows Failed to start. A recent hardware or software change might be the cause.”
Hope this helps!

try to install pctools software (free ) from the net , that should tell you what hardware is used for your wireless device

Try connecting it to another computer. If you can see your data then back it up etc.
After you have recovered your data connect it to your computer, from Disk Manager, remove the partition, recreate it again and then format the drive, hopefully your external drive will be operational again.
There is a possibility that the hard disk has died and you will have lost your data. If you are desparate, hard drive data recovery companies charge an arm and a leg to recover data from dead drives.

hmm, no problem plugging in either side, just be sure to do the power cable first. What's doing the beep, beep?

Found a guy who had similar prob, here was his solution:
Go to Control Panel. Click on Device Manager.
Check to see if FreeAgent is shown as a disk drive.
If not, check the device list for any Free Agent device, double click and check driver. No driver installed? Update does not work? On the driver tab….click uninstall device.
Shut down computer. Unplug Free agent USB and power at the drive.
Reboot computer. As it is rebooting, plug in the power cord. Wait a minute or two….then plug in USB cord.

Windows will “found new device” ….. Just let the computer complete the reboot.
Then go to the device manager. Chances are you will find Free Agent in the drives….and in the USB list of devices. Open windows explorer….and you should see you Free Agent as a drive.
Windows will ask you to install manufacturer disk. You have no disk…non needed. Windows has installed the device. Just click on close. I you keep getting windows wants to install device…..ignore it. You can click on “don’t ask again”. (That is if your Free Agent drive is showing in the device manager as a disk…and in windows explorer….along with your other drive or drives.)
If at some later time….your Free Agent drive does not appear….repeat the steps as listed above.
(You may think it is not working….or that it has gone bad. Try this before you try to return.)
Seagate Tools…the new version….does not recognize to diagnose the Free Agent….
I have not tried Seagate Tools after getting the computer to recognize the drive.
I am surprised Seagate does not provide a Tool to recognize their own drives…and install and/or test Free Agent.

This does work for me with Vista. Thought I had lost the drive…. Seagate should provide a patch or a drive that Windows will recognize when you get the “found new hardware” and Windows asks you to insert manufacturer’s installation disk. I do not understand why that is not already there….a driver file for Free Agent...that Windows would install.

I did not buy Pro….because I did not need the backup software. I wonder if those who bought Pro are having these problems.