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USB not working on HP NX7010

I have installed all drivers from the HP site, no exclamations in device manager. Bios USB legacy option enabled. Please help. OS Win XP SP2, version 2002.

Posted by Anonymous on

  • 1 more comment 
  • Anonymous Feb 06, 2008

    Yes the light goes on... Yet it doesnt pick up the devicw do I resolve this? Disable the Audio and Modem?

  • Anonymous Feb 07, 2008

    no visible damage on the ports themselves. Thiis is quite an old machine maybe the controller burnt out a while ago?

  • Anonymous Feb 07, 2008

    It seems to be common problem with this machine (see other posts on the subject). Everything reported working from Windows side, USB powerd, but not working. I also tried with Ubuntu 7 live CD: same behaviour (by the way it doesn't work either from a docking station or a PCMCIA card...).
    As already stated somewhere else, the only weird thing on my machine is that the bluetooth module is physically there but not seen at windows level.



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Could be another issue dragging the data circuit down for USB functions. If you plug a USB device in with an LED on it does the light come in? If you have electronics or basic electrical knowledge also look to be sure the 5V supply is present. Ive seen Integrated modem/audio chips kill USB function as well as embedded controller chipset issues. Everything shows working in device manager? Try not mapping thru Modem and see if USB returns.. Yell back..

Posted on Feb 06, 2008

  • 1 more comment 
  • Anonymous Feb 06, 2008

    If the light comes on on the USB Device the problem Is not related to the 5V feed.(Good sign but may be worse news)... Either USB, Embedded controller, Sound or other is causing the issue.. (Generally).. Could be a number of things but it was a starting point. Look at the ports carefully to find a bent contact connector from outside the unit. Theres only 4 contacts on USB's plus the housing ground and see if one damaged in any way..

  • Anonymous Feb 07, 2008

    May want to get a PCMCIA Usb adapter and leave well enough alone.. These can be a pain to track down..

  • Anonymous Feb 07, 2008

    Ahhh.. Try Pulling the BT module then.. It also utilizes a 3.3V Input I'd say.. Let me know how it goes...




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I have the same problem. No sctive USB ports, yet device manager shows ok. updated system BIOS and Intel chipset from HP site - still no good. Also removed bluetooth unit, still no good.
Turned off USB power management, still no good!
The laptop was working perfectly until this happened.
Any more suggestions?

Posted on Sep 05, 2008


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I would suggest to download latest motherboard chipset driver from Asustek site.

Download Link

Check in the BIOS Advance setup to see if on board USB is enabled. Also in the OS device manager check to see USB is showing with exclamation (!) mark. If so then manually remove them and search for device. this will search its appropriate driver and install.

It does not recognize USB

Make sure that the driver for the USB is installed f your USB ports are installed correctly and enabled in BIOS, you will see Universal Bus Controller list in the the Device Manager. Double-click your USB in the Device Manager and a dialog box will appear. Click on the driver tab and update the driver. To get to Device Manager right-click on My Computer>click on Hardware>Device Manager. If your computer has a built-in USB device and does not detect the device through the Device Manager, confirm that the USB is enabled in the computers BIOS and that the BIOS supprts USB devices

I receive a "Cannot connect to PC" when I try to scan using my HP OfficeJet T45xi printer/fax/scanner/copier using Windows XP Home Edition with SP3 on my Dell Inspiron 600M. I have downloaded and run the...

That is the correct driver.

Make sure you have a good cable (with bidirectional support). Check that the ECP mode is enabled for the parallel port in the Device Manager. Click Start > Properties (Control Panel). Click on the Hardware and then the Device Manager. Open the Ports section and look for the parallel port option (LPT1). Double click on this and look at the Resources tab. If the printer is connected in ECP mode, you will see two entries for the I/O ranges. This may need to be enabled in the BIOS (often reached by hitting F1 or F2 when restarting the computer before the OS loads). If you adjust the BIOS setting for the port, you will need to return to the Device Manager and adjust the Port Settings to Enable Legacy Plug and Play.

If you use a USB to parallel adapter, make sure you got one that supports bi-directional communication.

I hope this helps.

Cindy Wells

Hp 6735s none of my usb ports are working

Please make sure that usb drivers are installed properly in the system.
To check, please perform the following steps.
To open device manager perform following steps:
Click Start, click run and type devmgmt.msc and press Enter.

Click Start , enter device in the search field and select Device Manager from the list The Device Manage window opens.

Now, once you are in the device manager, check it there is a yellow exclamation mark on Universal Serial Bus Controllers. If it is not expanded then expand and see if it has any exclamation mark.
If you find this yellow mark, then you may have to reinstall the drivers. USB drivers for the notebook are part of the chipset. If necessary, the USB drivers required by the notebook can be reinstalled from Application recovery.
If you do not see Universal Serial Bus Controllers. Then check in BIOS if computer is able to detect it. To check in BIOS, please perform following steps:
Restart the computer and when the first screen displays press F10 repeatedly until the setup screen displays.
Use the Left Arrow and Right Arrow keys to select the Advanced tab. Now use the Up andDown Arrow keys to select Legacy USB Support .
Press Enter , select Enabled , and then press Enter . Press F10 to save settings and exit.
For further details, please go through the following link. This link has complete USB troubleshooting details.


Please speak to hp customer care department if this issue is not resolved or there is some kind of replacement, if this is under warranty.
This solution is absolutely FREE, so please rate and give positive feedback.
Thank :)

Please can you give steps to disable the onboard usb controllers to use the CPI USB Card. I've installed the PCI Card after the onboard stop working

2.4.2 USB Configuration
The items in this menu allows you to change the USB-related features.
Select an item then press <Enter> to display the configuration options

USB Function [Enabled]
Allows you to enable or disable the USB function.
Configuration options: [Disabled] [Enabled]
Legacy USB Support [Auto]
Allows you to enable or disable support for USB devices on legacy
operating systems (OS). Setting to Auto allows the system to detect the
presence of USB devices at startup. If detected, the USB controller legacy
mode is enabled. If no USB device is detected, the legacy USB support is
disabled. Configuration options: [Disabled] [Enabled] [Auto]
USB 2.0 Controller [Enabled]
Allows you to enable or disable the USB 2.0 controller.
Configuration options: [Disabled] [Enabled]
USB 2.0 Controller Mode [HiSpeed]
Allows you to configure the USB 2.0 controller in HiSpeed (480 Mbps) or
Full Speed (12 Mbps). Configuration options: [HiSpeed] [Full Speed]
BIOS EHCI Hand-off [Disabled]
Allows you to enable support for operating systems without an EHCI
hand-off feature. Configuration options: [Enabled] [Disabled]


Do not disable the BIOS EHCI Hand-Off option if you are running a
Windows® operating system with USB device

hope above given details with give you a detailed description as you desired.

good luck

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First, boot to system BIOS. Check BIOS to see if USB is enabled and might as well enable legacy USB devices as well. To enter BIOS, press enter in most cases. If BIOS checks ok and USB is enabled, your problem is one of two things:

a) You do not have the proper driver for the USB infrared device (download proper driver)

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Unable to get message from computer to printer. Message always appears : "Does not recognize USB port " I have tried all ports. Printer works as I tested on another computer.


Go to BIOS .For BIOS please press del or F2 button on your computer POST .After enter in the BIOS select on board devices or Integrated devices.select USB option and select AUTO option in Legacy USB devices if more than one USB Port then enable all USB port in BIOS.After that if printer not working then pls re-install the printer driver again.

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First update the drivers, you can do this under device manager under contorl panel and maintenance & performance. You can also make sure the usb device is enabled and read properly. You can also download sotware lastly if needed.

No usb

If your USB ports are installed correctly and enabled in BIOS, you will see Universal Bus Controller list in the the Device Manager. Double-click your USB in the Device Manager and a dialog box will appear. Click on the driver tab and update the driver. To get to Device Manager right-click on My Computer>click on Hardware>Device Manager. If your computer has a built-in USB device and does not detect the device through the Device Manager, confirm that the USB is enabled in the computers BIOS and that the BIOS supprts USB devices.

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