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As you did not mentioned the product name I can't direct you to the software or download location. However, you can try to format your mp3 player keeping in mind that you need to create a backup of all songs first. Most of the mp3 players start working properly once formatted.. Thanks for reading
Try a "hard reset".
Press and hold the power button for 15 seconds to shut off.
With the device off, press and hold the vol + and the center select button.
Power it back on, see if that works.
You can add to the question if you have more questions.
Best of Luck.
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