If your anti virus will not update try to access an online trojan sccnner Symantec has one. If you can not access the site or complete the scan you most likely have Win32.Worm.Downadup.Gen.
It prevents any
access to any antivirus software and windows updates it also turns off any installed antivirus updates. Removal is actually really simple just go here
http://www.bdtools.net/download-removal-tool.php
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