Question about SanDisk Sansa E280 MP3 Player

Can't install MTP drivers

I've just bought an e280 version 2 and can get my computer (running XP pro service pack 2 with WMP 10) to recognize it as a drive only by using the "secret handshake". The device manager shows a driver error next to the device but will not install the MTP driver from the installation CD.

I've had driver problems with other MP3 players ever since I installed a microsoft lifecam webcam so it might be something to do with that, or it may be a coincidence.

I'm also having trouble syncing in WMP - some tracks work fine, some tracks give the error "The server threw an exception". There doesn't seem to be any logic to which files will sync and which won't - for example different tracks on the same album will sync or not sync.

Thanks

1 more comment
ripper82 Jun 29, 2008

Hey, I think you are right about the Microsoft webcam.

I was using my Sansa Fuze just fine for a week (MTP mode with Windows Media Player), then I installed the giant 117MB driver for my LifeCam VX-3000 webcam, and afterward Media Player wouldn't recognize my Sansa Fuze or my older Sansa e280. I restarted a few times, tried different USB ports, nothing worked.

Then I did a System Restore back to before the install of the LifeCam driver and, voila, the Sansas work again.

Now how am I going to use this webcam...
Anonymous Sep 20, 2008

Hardware Wizard says a service section in the INF is invalid
Jean Sintulaire May 11, 2010

Have you tried to upgrade to WMP11? Have you tried to upgrade to WMP11?

3 Answers

Anonymous

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As I like MTP mode a lot better than MSC (I can use WinAmp to sync and it doesn't have to restart and refresh its database after disconnecting) I didn't like a lot of the solutions to this and similar problems telling to go to MSC mode.

However, I was able to go into Device Manager (right click on My Computer, click Properties, select "Hardware" tab, click Device Manager) and find the Portable Devices sublist, right click on "Sansa e280" (it had a yellow exclamation point on it) and click install driver. I followed this through, selecting automatic installation for the driver, and presto! Sansa is installed and ready to go. I actually had Windows Media Player open during this process, and while it wouldn't recognize it before, after doing this process, I went back to WMP and it had already found it and was trying to get me to sync it. So if you like MTP, try this. It worked for me.

(Note: this method may not work, unless you tried to plug the player in and it told you that there was an error in setting up the device. My problem was that I had installed WMP 11, but had not done the final "setup" process. After I had run WMP 11 for the first time, I was able to do this successfully).

Posted on May 23, 2008

Anonymous

Installing WMP 11 seems to have fixed the syncing problem, so thanks for that. I installed the firmware updated and have the latest version of the firmware but that hasn't made any difference.

Since the secret handshake works fine to get the device recognized, and the syncing now works, it's not a huge deal, but it would be nice for windows to just recognise the device automatically.

Posted on Feb 08, 2008

Anonymous

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2 Answers

Have you gone to sandisk.com/support and checked out the firmware update? This may be helpful to you. Just go to http://www.sandisk.com/Retail/Default.aspx?CatID=1376 and download the firmware update.

I would do this right away regardless. It will download any new firmware updates there may be in the future as well and keep you current.

Hope that helped!
884Fearless

Posted on Feb 08, 2008

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