Question about Toshiba RD-XS35 DVD Recorder/HDD Recorder
My recorder has stopped showing my local tv listings. It shows each channell name, but reads 'no listings' beside each one. It has worked fine for over a year. I tried turning off the power and disconnecting the cable, then restarting it, but no luck.
I spoke with Toshiba tech support today (800-631-3811). They have an advanced services team that focuses on TV Guide On Screen. Learned the following:
- The TV Guide On Screen signal is updated 4x / day and is broadcast by your service provider
- The broadcast channel varies depending on what the service provider chooses (though typically a major network or PBS station)
- TV Guide On Screen has been doing some reprogramming and updates recently and this has resulted in many sporadic outages
If you ARE not receiving your listings, it's one of two things - either your DVR or the signal from the cable company.
- If you are having issues, call Toshiba and let them know, they will walk through some basic troubleshooting to narrow down if the problem is the DVR or the TV Guide On Screen signal.
- If the issue is the TV Guide On Screen signal, they will be able to report the issue to TV Guide On Screen and let them know their is an issue.
After that - it's in someone else's hands!
Posted on Jan 08, 2009
I've had this issue several times. Everytime, it coincides with my cable service provider changing their lineup, or removing a channel to "encourage" me to use the guide that is available on my digital box (which is hooked up to my toshiba machine)
The sign that this has happened is simple: whenever my toshiba machine is turned off, the d-link starts trying each channel starting from channel 1 and going until channel 999, then starting back at one again.
I have to call up my service provider, and ask them to reset my digital box. If they have removed a channel, I have to ask them to give it back. Once this is done, I then have to go through the setup process again, and things are fine after that.
This has worked for me over half a dozen times...
Posted on May 26, 2009
Try hitting the "Setup" button, then moving over to the "Initial Settings" circle. Select "Guide and Clock reset". Yes, you'll have to wait the 24 hours for it to find your channels again, but at least you'll have them. I only found this out after having a digital box with IR blaster hooked up to the Toshiba. I eventually gave up on the digital box, but still had problems w/o the digital box...until I did this. Hope this helps!
Posted on Dec 13, 2010
My Toshiba has done this three or four times; sometimes it only shows half the channels available and sometimes it shows none. Now I just unplug it for 1/2 hour and it seems to restore itself. But don't just turn it off - you have to unplug it.
Posted on Apr 30, 2009
You need to reset the clock from the setup (not tvguide) and then after the power off restart it will prompt you to set up the tvguide again.
Or you could try setting your zipcode to 000000 and walk thru the setup for that zc. then do it with the real zip code.
I have used both
Posted on Jan 07, 2009
OK Everyone. I used the suggestion and reset everything. This doesn't work and I worse off then I began. I now can not record manual recordings because I have no channels at all.
Most like the problem is indeed with the signal from Macrovision not being delivered to the boxes. I have it two full nights and nothing has come through.
My advice, wait it out. Wait for your signal to come back and your box to start updating again
Posted on Jan 10, 2009
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