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transfer all your contacts and pics to ur computer and go to phone , then security , then press reset , enter your code which is the last for digits of ur number unless u changed it and it should work , when you unplug battery for about 2 days , to be safe
I would recommend you to try to reset the player and then get a firmware upgrade...to reset the player you need to hold down the power buttom for 15 to 25 secs...
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