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There is an official Mount Buggy Spare Parts supplier and service agent based in Sydney, Australia called Karlisles. I'm not sure which country you are in.
In case it helps their details are:
www.karlisles.com.au 1300 308 435
Alternatively, a good bicycle shop in your local city can usually supply these parts and service jogging prams.
THe Mountain Buggy is very simple to fold. Level with the footrest, there is a black plastic button (either side), these simply push toward the back of the pram and hey presto! The pram will collapse. To make this as small as possible, keep the front two heels on swivel so that they tuck neatly underneath and the handle bar adjusted to the lowest position.
We had the same problem!!! Unless you have a receipt the company will not stand behind their product. You can ship it to their main office and it will be fixed but they'll charge you for the shipping, part and labor -- not worth it. I'll never recommend this stroller to anyone -- it such a cheap brake design for a $700 stroller. Disgusting.
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