Black stripe down back of page, replaced all ink tanks but still have problem - is it the printhead?

Hi,

Based on your explanation I will try to help.
Your ink tank had run out. You can refill it through the bottom of the tank or just simply replace your ink tank.

check the printer head and roller inside the printer

also check the nozzle because it may be clogged due to some
dust

This is probably due to miss alignment, there is an option of test page which will be scanned to allign the cartridge, if ur's a all in one printer. This test page is printed at the first time and scanned instantly for first time operation.

Thankyou

1. Remove the black ink cartridge from its bag.
2. Carefully remove and discard the orange cap.
Handle ink cartridges carefully to avoid ink transfer.
3. Insert the black ink cartridge into the printhead.
4. Press down on the ink cartridge until you hear it click
into position.
5. Open and uncap the color ink cartridge. Insert it into
the printhead.
6. Press down firmly on the ink cartridge until you hear it
click into position.
7. Close the printer access door.

Here's the link if you want some illustrations. Link
Chapter 3, Page 5

Thank you for posting..

This printer does not have an ink roller. The symptoms are that of a dirty or defective printhead. The printhead can be easily removed for cleaning or replacement. Start by removing all the ink tanks. Inside the tank frame, there are small handles you can grab to remove the printhead. It may require a little wiggling to get it out, but don't force it.

Once it's out, dampen a cotton swab with isopropyl alcohol and gently scrub the face. Reinstall the printhead and tanks, then test. If it still looks less than perfect but there is improvement, clean it again. It might take several tries to get it back to par.

If there is no improvement after a couple of cleanings, the printhead will need replacing. I've had pretty good luck finding replacements on eBay. They run around $40 for this make/model.

Try replacing the yellow Printhead. The printheads are inside the print carriage, usually a purple coloured flap, acessible from the top of the machine, and often confused with ink tanks.

There is a ink tank for each colour, and a seperate printhead for each colour....

Print a self test diagnostic page to check the status of the black ink and print heads.

To print the self-test diagnostic page

• Control panel: Press (Configuration Page button), or press and hold the (Cancel button) for 3 seconds.

For models that support networks: Press (Configuration Page button).

If these are all showing OK then clean the printheads

To clean the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged and you might need to clean the printheads.

NOTE: Cleaning uses ink, so clean the printheads only when necessary.

The cleaning process takes up to 3.5 minutes. Some noise might be generated in the process.
• Control panel: Press and hold (Power button), press (Cancel button) two times, press (Resume button) one time, and release (Power button).

If this fails then replace the black cartridge and run a clean cycle again and then a self test diagnostic then try printing again.

HI since you tried replacing the cartridges and cleaning the printhead, try the steps below.

1.Print a Demo Page.

a.Press the Menu button of the printer.
b.Use the down arrow key and select Print Demo Sheet.
c.Press OK button.

If demo page doesnt have black ink or faded prints,the printhead on your printer require replacement. Call 1.800.421.6699

Thanks.

Regards,

Neerak21

For that problem kindly try doing the ff:

* Re-seat the inks both color and black then try printing
* Re-seat the Printhead of the printer then print again
* if problem still persist call 1800 421 6699 and the technical rep will replace the printhead

Hope this will help

Thanks
Byron

The black cartridge printhead needs to be cleaned or replaced. Follow your printer manual instructions.