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Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...run the programs follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link
After installation connect your sansa...... Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard)....
USB
mode located on the sansa if asked to change to MSC goto menu press
enter scroll to settings press enter scroll to usb mode press enter
scroll to msc press enter press menu.....Connect should auto start sansa
software.....
Sansa software/driver
Updates firmware follow instructions
Downloads manual
Downloads converter
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