Creative Labs Nomad Jukebox Zen Xtra MP3 Player Logo

Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

1 Answer

When it the zen is turned on it says firmware

The zen firmware was reloaded and when the zen is turned on it says firmware problem and it then goes to recovery mode

Posted by nicole_n_whi on

Ad

1 Answer

Anonymous

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from http://www.winamp.com
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

Posted on Jan 14, 2010

  • Anonymous Dec 15, 2011

    Thank you!!! This worked!

×

Ad

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1helpful
1answer

Reloading firmware on creative zen

Do you mean you want to update the firmware? Or your player is frozen?
If frozen, there's a hole in the left side of the device, the restart button is in there, find something thin enough and push it.
To update your firmware, go to www.creative.com and download the latest firmware installer, dock your zen with your PC and run the installer, following it's instructions as you go.
1helpful
2answers

Recovery

reload firmware is your best choice
1helpful
1answer

"Firmware Problem" on screen

Before turning it on, press and hold the play/pause button and turn it on simultaneously. A screen should come up with four options. Go to the one that says reload firmware and select it. Please note that doing this will erase all of the music and other stuff off of your player, so back it up. If after you reload firmware it and it still does not work, you can go here to get a new firmware update from this site which should make your player work: http://support.creative.com/downloads/welcome.aspx?nDriverType=4&bLatest=1
2helpful
1answer

Creative zen microphoto v0.0.65

If a problem is occuring with the firmware, then just go onto the CREATIVE ZEN website /www.creative.com and select the model of your creative mp3 player.. once you have selected the modell it will then scan your mp3 player to check what it is required and then reccommends the downloads listed. However it is vital that your mp3 player is connected to your pc via usb lead.
0helpful
1answer

Stuck in recovery mode--would love to avoid buying a new mp3

I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.
0helpful
1answer

Davy

What verson of Windows Media player have you got on your pc?
Find one with version 9 install the creative software and then try the reload of the firmware .Zen has problems with windows medai player 10 - 11.
0helpful
1answer

Zen Vision M

If you reset it and it goes back to just the zen screen, then I had this problem once too. You need to go to recovery mode (which is still possible).
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.
    If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole,
press gently and remove.

It will display the following options.
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.Here's the link to the site where I got the info from. (it's another forum). Good luck!
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=151527#M151527
5helpful
8answers

Creative zen microphoto v0.0.65

my creative zen is being dumb no matter what i push the recovery mode is still gonna be there what do i do
0helpful
1answer

Zen Sleek not recognized by firmware: not connected msg

try the information here remove MS Media player 11 http://193.95.171.84/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=366,E=0000000000255567421,K=6463,Sxi=6,Case=obj(16737),Kb=ww_english_add,VARSET=ws:http://uk.europe.creative.com/
Not finding what you are looking for?

771 views

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Marvin
Marvin

Level 3 Expert

85241 Answers

Brad Brown

Level 3 Expert

19166 Answers

Colin Stickland
Colin Stickland

Level 3 Expert

22509 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...