Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

4 Answers

Sansa C250 not recognised

Hi - After plugging my c250 into my laptop it comes up with a window saying connecting to MTP media player. From this it gives the option to transfer using windows media player or take no action. I selected the media player option.

However after looking at the drives on my pc the C250 doesn't appear. I took a look at the device manager and it appears there and I'm told that the device is working properly.

I also noticed that on the C250 there is no option in the settings menu for USB.

The laptop is running XP professional.

BTW this has happened on at least 1 other PC I tried connecting to!

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  • 15 more comments 
  • gibbo-uk-ok Feb 03, 2008

    Update - I fired up windows media player and can see the existing music files plus the SD card so it looks like I can add and delete files.

    I'd still like to know why I can't see the additional drive in my computer though.


  • zamer Feb 08, 2008

    i have the same problem, my sansa c250 is not recognized as an mtp device on my laptop but it's working fine on my desktop. i was trying to change the driver's in the device manager but it's not working.

  • gibbo-uk-ok Feb 08, 2008

    Hi - windows media player is ver. 9 and device appears as "windows portable devices" and is recognised as "sandisk sansa c250".

    I looked under disk drive and it doesn't appear there.



  • gibbo-uk-ok Feb 08, 2008

    I literaly just did this. It works - thanks a lot.


  • zamer Feb 08, 2008

    i have windows media player v11 and i still have the same problem

  • 6peck Feb 09, 2008

    I have the exact same problem with a Sansa Clip 2GB

  • Sirus394 Mar 04, 2008

    same exact problem

  • Anonymous Mar 08, 2008

    yes same problem ... but how to fix it ?

  • Anonymous Mar 09, 2008

    First day with sandisk sansa c250 was excited to purchase it and now just want to return it back..

  • vivekshah666 Mar 09, 2008

    was excited to have this sansa C250 but now all this exitation gone....

    having thesame problem but having latest version of windows media player.

    Can anyone help?

  • Anonymous Mar 10, 2008

    Hi, getting the same issue here. Whenever i plug my sansa c250 to my system, it does does not recognise the player. Also it goes into the MTP mode only. Also unable to delete the files as i am unable to see the folders.

    Is there any solution to this? See the other posts and all the other users seem to have the same issue.

    Also i have not received any software CD with this player.


  • Anonymous Mar 11, 2008

    I have SANSA c250 MP3 player and its not getting recognised in my laptop which works on XP professional.

    Please help.

  • diablotejano Mar 15, 2008


    Unplug the Sansa. Go to the settings menu, and select USB. Make sure USB mode is set to MSC. Reboot Sansa, and reconnect. Drive should appear under My Computer. To see the folders, make sure you have the show hidden files option turned on under tools, folder options.


  • thclearmoon May 15, 2008

    Thanks a lot diablotejano!.....Your suggestion worked for me.

  • Ameet Sonavane
    Ameet Sonavane May 11, 2010

    Same here pals, I am running Vista on on my Laptop. I have tried to connect using MTP Mode, MSC mode. I have also tried other solutions suggested here, My machine does not recognise my C250. Surprisingly, my Sansa E280 is recognised by my laptop, but I am facing a virus problem on the E280 where it is storing 2 GB of junk that I cannot delete (there are folders like a,b,c,d etc.) I am really bugged by all these issues. Can someone suggest something for me?



  • Jean Sintulaire May 11, 2010

    Your device may be recognize as a disk drive inetead of portable device under device manager..check to see what it recognizes your device as under device manager and let me know..

  • Jean Sintulaire May 11, 2010

    In order for me to assist you I will need to collect some additional information..

    >What version of windows media player do you have?

    > When you look under device manager what does the device appears under (e.g.Disk Drive)?



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The Sansa C250 doesn't have a setting on the player to put it into USB, or MSC mode.

By default, it's always in MTP mode (Microsofts slow and crappy DRM enabled protocol).

You can force the player to connect to your computer by doing these 3 things:

1. Ensure that your player is OFF.

2. Set the Hold slider to LOCKed.

3. While holdind the "<<", (LEFT or Previous) button down, connect the c250 to your computer via the USB cord.

You should now see 2 new drives in your "My Computer" window. One drive is the c250's internal memory, and the other is it's microSD slot.

Posted on Dec 18, 2008

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Go to settings - usb, and choose msc instead of automatic. reboot the player, and then connect it to the cable. that's it

Posted on Dec 26, 2008

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  • Master
  • 758 Answers

You need to update your windows media player to at least 11..there are other drivers that is currently missing on your windows and installing windows media player 11 would get you all the other drivers needed....

Posted on Feb 08, 2008

I have installed WMP 11 and still my XP Pro system does not see the C250, I am begining to think that this player is junk and am regretting purchasing it.
I am trying it on the second computer and it still does not work.
My C240 works fine. I am thinking on getting rid of all my sandisk players and changing to a iPod!


Posted on Mar 22, 2008

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Posted on Jan 02, 2017

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