Along with the drivers for the device you may have installed some program too. Use this program to scan the documents. Alternatively you can use Word or other word processor to scan.
I have a dell also 940...
You just pull up your printer menu page (From the "tool bar" image of printer), put the scanned object in the scanner, close lid and navigate the mouse to scan button to scan, also, you can manually scan by pressing scan button on the printer itself!!!!
SOURCE: Scanning problem
u just check the connection r they all rightly and tightly connected.
U can try unstalling the scanner and reinstalling it again.Inform me the result
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