I attached the Canon EOS30D to new computer before loading the EOS Utility. Now I get the message Camera not recognized when I attach to down load photos. Can I fix this?

Hi Marsha,

You have three choices:
1. Send it to me or company for repair
2. Try to fix it yourself
3. Load up my ATG EOS Utility onto your pc

#3 is the cheapest & best way to confirm if the Shutter Button is defective.
-Load up the CD that came with camera.
-Install EOS Utility
-USB Cable connected to camera & pc
-You are will know be shooting "Tethered" with the camera
-Turn on camera
-Double click on EOS Utility

If you need more help, send me an email.

Truly,
Doberman
[email protected]

Have you tried putting the camera in it's "Playback Mode?"

Having gone over a month with no response, I assume this is no longer a problem.<!-- from fixya rte -->

I have an Apple imac and a Canon 50D DSLR camera. I Loaded all the Canon "MAC" software on th imac. When Camera is connected to imac EOS Utility just "hangs". It just does not respond at all. Is fine of Windows XP machine but imac, nothing.

Is your lens attached....some models won't operate in certain modes without the lens attached.

Go to the Canon website and download the EOS Utility. All the software for your camera is there for download.

To isolate the cause of the issue, do the following: -

1. Turn off the camera.
2. Remove the lens, battery, and CF card.
3. Allow the camera to sit without power for approximately 20 minutes.
4. Insert only a fully charged battery, and turn on the camera.
5. Depress the shutter button as you would to take a picture.


Does the “ERR 99′ message appear? If so, the camera may be faulty and requires a service. If it does not, then: -

1. Turn off the camera.
2. Insert the CF card.
3. Turn on the camera.
4. Format the CF card in the camera.
5. Depress the shutter button as you would to take a picture.


Does the “ERR 99′ message appear? If so, then the CF card is faulty. Try a different card. If the message does not appear: -

1. Turn off the camera.
2. Clean the gold contacts on the lens by GENTLY rubbing them with a pencil eraser or soft cloth. Keeping the camera face pointing down, also clean the gold contacts on the camera, being careful that you do not let any debris fall into the camera body.
3. Reattach your lens.
4. Turn on the camera.
5. Depress the shutter button as you would to take a picture.
If the “ERR 99′ message only appears when one particular lens is attached, then that lens should be examined by a service technician.
If you see the “ERR 99′ with a different Canon lens attached, then the camera is faulty and should be serviced.

I am not sure about this matter but it seems there is a problem with your new computer. it might not recognize the usb cable.
try to plug your camera in another USB port and try again.

Consider NOT connecting your camera to your computer.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program, such as Windows Photo Gallery or Picasa.

did you download the canon download app or are you using the installed pc generic camera download app? it will make a diference if the computer cannot reconsile which too use. let me know and we can go from there