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Some web pages won't open/display

I have recently 'upgraded' from the standard Orange boradband to the combined broadband + home line package. I changed on 24 December and, despite continiuing to use my BT Voyager 2000, experienced completely relaible email and internet service.

3 days ago I stopped being able to load/view lots of websites including Orange (my ISP's own website!!), BBC, Microsoft and many others. Yet there are loads of websites (obviously inlcuding this one) thay I can load/see. I have carries out all the advice from Orange Technical help and checked with BT Voyager Help that all is OK with the router - it is. A line test determined that, according to Orange, there is no fault on the line. The router is set to the correct DNS server.

I don't think the problem is with Explorer as I have the same problen when using the internet on a laptop via the same router.

I am connected to the Orange server as I can send and receive emails OK.

When pinging some websites I can't view (Orange & Microsoft) I get "Request timed out" four times and "Packets: sent = 4, Received = 0, Lost = 4 (100% loss)".

I am due to have the Livebox installed next week: will this solve the problem?

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  • Anonymous May 27, 2008

    Can't connect to some web pages like MySpace and Facebook. Gets to their home page, but no further. Same goes for Yahoo. When I try to access my e-mail, won't let me connect past home page. Doesn't happen with all websites. Netgear tec support is USELESS!

  • spowell963 Dec 21, 2008

    the same thing is happening to me

  • jskibla Mar 02, 2009

    I can open any page with air card, when I connect to wireleess at home (comcast) some will open, some won't. I can't find WAN settings as some have said to do.

    Thanks in advance for any help.



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Dear Friend,

Simply change the MTU value under WAN configuration. It will work fine. Change MTR value to 1452 or 1500. Check it will work.

Posted on Feb 06, 2008

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The few quick things that I would recommend checking would be checking to see if your router has a firewall of some sort activated. I would also recommend instead of just pinging the site, try opening the command prompt and telnetting to the site on port 80:

telnet 80

Due to alot of sites blocking the ping, the telnet is a much more reliable method of checking site connectivity. The other option I would check is to connect directly from your computer to the modem, and enter the following line from the command prompt:


This will bring up a long list of each place that your computer hits on the way. If you do this with the router in place, the first ip you should see would be your router, and the next line after that would be the next router, and so on. This would help you find out if it is your router, or something beyond it.
Try these steps and let us know the results.

Posted on Feb 03, 2008

  • shaik irfan Oct 09, 2011

    i am Irfan and iam having Bsnl broadband.
    and almost half the sites are not opening in my net
    and not even yahoo is loading.
    please need a solution.
    My Email:[email protected]



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