Ruud heat pump, acheiver, 14 years old. The heat seems to be on but the unit outside is frozen over and fan out there is not turning. The motor runs all the time. Is this okay?

Welcome to the world of Ruud! Ok James heres the deal. It sounds like the condenser fan motor has failed. Its not a repairable item but the motor is not too expensive. Disconnect the main power at the fuse block on the side of your house next to your a/c. Remove the screws that hold the top fan section and carefully turn the fan/panel assembly over taking care not to stress the wires. Determine how the fan is mounted (probably 4 screws) and go find your new motor. Both Rheem and Ruud use the same motor mounting. Most a/c supply houses have a motor that will fit or go to graingers. Make sure you get a matching run capacitor for that motor. It will have separate wires and not share any wiring with the old capacitor. The old capacitor will have to stay in place since it is also connected to the compressor. The old motor will have 3 wires and the new one 4 (2 brown for the capacitor and 2 others to put on the contactor that the compressor wires go to). If its a heat pump it could be a board and youll need help. good luck

did you change the air filter and do not set it below 70,the tstat is not a gas pedal its works like a light switch, on or off, also please don't use your breaker as a switch its a safety device and will be damaged over time,If the unit starts to form ice (and it should never do that)
set the tstat from cool to off and the fan button from auto to fan on,this will speed up the thawing

you have condenser issue. check at outside unit for 240 volts to contactor and 24 volts to contactor coil.

Looks like it should be a 35/3 370VAC. If it is not legible on the old capacitor read the data plate on the fan motor and compressor. These should say "uf" or "mfd" rating. Good Luck!!

If you need further help, reach me via phone at https://www.6ya.com/expert/thomas_092728000e6acb79

Ruud parts warranty from factory is 5 years, the capacitor has possible gone out, it will be in the contol compartment on the out side unit and is a dual run capacitor that controls the compressor and fan motor. Recommend if capacitor is bad to replace entire capacitor. As Stated above the parts are under warranty if under five years old. To verify age the date code is in the serial number after the "F" **** week/year of manufacture. Also outside unit has independent power supply so check fuses if any and circuit breaker.

Tried this on my unit today, and observed the same results, but got Aux Heat (with A setting), if the H (blue wire) connected to B terminal, as per instructions for my 6036 Ritetemp. However, in this case, when the set temp is reached, I hear the click, but HVAC still blows aux heat indefinitely.

I also have RUUD UBEA 17J10..., and replaced my old honeywell with 6036, and can't get heat pump working. Both of my units are 14 years old, so I'm thinking to replace them soon.

It sounds like you have a unit called a heat pump. When a heat pump unit is in cooling mode the outside unit blows hot air and the inside unit blows cold air. If the outside unit is blowing cold then the indoor unit is most likely blowing room temperature or warm air. It sounds like the thermostat could be controlling incorrectly or you could have a failed reversing valve which is the device that switches the unit from heating to cooling mode.

Definately get this checked out. Some thing has shorted just enough to let voltage "Feed back" and keep the fan running. Could be capacitor, wires rubbed through each other, etc. A reset is a safety that is used when there is an overcurrent or over pressure situation. No reset set for this situation.
There is always an outside chance that if you touch the unit while standing on wet ground, you may get shocked. I firmly believe that something is allowing power to the fan in a feedback condition so don't let this go as it may cause damage to other parts.

Good Luck and let me know how you make out on this.

Your problem is the TXV. I just had person with the same problem. Replace TXV no problem Rusty

You may be right in looking at the motor. It uses a different speed on heat than cool. The heat cycle uses low speed, usually red. Some manufactures use blue (medium). Cool uses black, high speed. If you are confident, switch the low speed wire with the high speed and see if this changes anything. If the fan motor isn't the problem, check the other setting (cool) if the overload trips, you may need to look into a new capacitor or compressor, if so, you can install a hard start kit. these are start boosters, and are inexpensice, sometimes they will give another year out of the comp. but I've put them on and they have lasted 5 years.