When turned on "system files missing" showing can't play music, scroll thru menu or even turn off (without removing battery). have tried upgrading software using suggestions from this site with no joy. Any thoughts? help...
Hi,
Take the battery off, wait 10 seconds and put the battery back on. Then
attempt to connect to the iRiver firmware updater in emergency mode.
Then use the recovery tool, which will erase everything on the player
and re-format the drive.
Should result in a good-as-new player.
Goodluck,
Don't forget to rate me as fixya..
fixed this problem for my mate, here's what I did:
1) plugged in H10 to pc that didn't have any iriver software on it
a) I've read if you press the "o" button on the iRiver H10 when connecting it will just connect as a usb mass storage device
2) the H10 now appears as a mass storage device
3) right click on the drive, and select format ( I choose quick format)
4) install the iRiverFirmware updater from http://iriveramerica.com/support/mtpupda...
5) when you run the updater, it found the H10, then asked if the device was from USA or Europe, mine was from Europe
6) It stated that the iRiver firmware was v0.0, and would install v2.51
(I've seen v2.53 available on the european iriver website but could not
download it).
7) proceed with installing the updated firmware
8) on the last screen it says, unplug to complete firmware update - NOTE press Finish first before unplugging
9) switching on the iRiver it 'rebooted' a few times and then when the
menu appeared, I connected to the pc and just dropped some mp3 files
into the music directory and all was okay.
Well this should be the best 100% working solution..
I would recommend u to do the same steps once again..
Alright but do rate me as fIxya..
Atlast if the steps did not work for the second time, The final solution is to give it to the company and they will fix it but the cost of fixing it will almost be equal to a new h10..
If it is under the warranty then no problem it will be done for free..
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Hi, I did as you suggested and have still got 'system files missing" message showing. Still wouldn't turn off or do anything. Have tried to turn off by removing battery but still got the same message. When I upgraded the firmware and re-formatted it all seemed to go OK but it does not seem to have worked. Any other ideas?
Thanks
did as coolguy suggested... no joy. I am thinking you are right... may need to return to iRiver.
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