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1. Switch off using power switch.
2. remove battery cover and battery. You will see two "star" drive screws at the bottom of the phone.
3. remove these two screws.
4. working from the memory card slot gently prise the cover away from the main body of the phone.
5. The key pad is now easily accessible from the front of the phone and can now be easily removed.
hi there did you try to reset the phone? if not go to menu, settings, master reset, reset settings, then it will ask a code, default code 0000 unless you have'nt change it.
try it maybe it will solve your problem.
, default code 0000 unless you have'nt change it.
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