Dell 926 photo printer will not print black ink.

clean heads and align clean cartridges,next time use original dell cartridges no refills or over filled ones

How to Align a Printer Cartridge for a Dell Photo AIO 926Printers capable of producing high quality graphics and photos, like the Dell Photo All-In-One 926 printer, must have their cartridges properly aligned for best results. Typically you only need to align your printer's ink cartridges immediately after replacement. However, if documents show signs of uneven lines the cartridges being out of alignment. After aligning the cartridges print a test page to check print Instructions 1 Load printer paper into the Dell Photo 926 printer 2 Click on the start menu icon, on your computer, with your left mouse button. Left click on "Control Panel." Left click on "Hardware" and then left click on "Printers and Devices." 3 Locate and double left click on the icon for the Dell Photo 926 printer. The printer control window will open. Double left click on the "Adjust Print Options" button. 4 Click on the "Services" tab in the printer's window menu bar. Double left click on the "Align Print Cartridges" button." Left click on "align." Wait for the "Parameter" page to print. 5 Compare the figures on printed parameter page to current settings in the "Align Print Cartridges" window that has popped up on the computer. If the figures on the printed page correspond to the figures displayed in the window the cartridges are in alignment. If the figures on the page do not correspond with the figures in the window you need to set new parameters. Enter the new figures from the printed parameter page into the fields on the align print cartridges window on the computer, as directed by the prompts. 6 Click "Done" or "Okay." Exit out of all menus. Print any document and check the text and or graphics for quality.

After installing new ink cartridges in your Dell all-in-one 926 printer, you may receive an error message telling you the print does not recognize the new cartridges. Refilled or third-party cartridges, which Dell does not recommend using with the 926, often trigger the error message. You may also receive this error after you have been using the same ink cartridges for some time. Whether the cartridges are new or not, the error can be caused by a number of sources. Following the steps below should clear up print cartridge problem.

1

Open the Dell 926's front cover with the power on and wait for the cartridge carriage to come to a stop. Remove the ink cartridges by pressing on the tabs at the top of each cartridge. Check the cartridges to make sure you have removed all of the blue protective plastic film. Look for the "Dell" logo stamped into the cartridges' lids to ensure they are genuine cartridges.

2

Clean the shiny metal portions of the ink cartridges with a damp microfiber cloth. Allow each cartridge to dry completely.

3

Clean out any paper, staples or other debris that you may be able to see, then reinsert the cartridges into their appropriate slots. Put the black ink cartridge into the left slot and the color cartridge into the right slot. Make sure both click back into place.

4

Close the Dell 926's front cover and turn off the printer. Unplug the power cord and USB cable from the printer for five seconds, then reconnect them.

If your Dell 926 fails to recognize the print cartridges after following the above instructions,

take it to a repair shop for servicing.

Good Luck and Happy Printing

Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.
And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Do you have a '926' or a '962' printer? You've cited each number in your problem description.

Remove the ink cartridge.
Turn the printer off.
Turn the printer on.
Reinsert the ink cartridge.

If the problem persists, contact Dell, and get them to replace it.

Replacing Ink Cartridges 1. Turn on your printer. 2. Lift the printer unit. 3. The ink cartridge carrier moves and stops at the loading position unless the printer is busy. 4. Press down on the ink cartridge lever to raise each ink cartridge lid. 5. Remove the old ink cartridges. 6. Store the cartridges in an air-tight container, such as the storage unit you received with your photo cartridge, or dispose of them. 7. If you are installing new ink cartridges, remove the sticker and transparent tape from the back and bottom of each ink cartridge. 8. Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier. 9. Snap each lid closed. 10. Close the printer unit. 11. An alignment page automatically prints.

The ink your purchased is likely a cheap watered down version of what your printer is meant to take. You may notice that the ink smears when you rub the page directly after printing. Why you chose to use the blue and red ink to make black blows my mind. These refill kits are insanely cheap and buying the black could not have been much more. Not using black ink in the black cartridge would explain why your print is faded. Also, there is no way to reset the ink levels on this type of cartridge. As long as the printer still prints, just ignore the ink level indicator and print until the ink runs dry. I recommend Cartridge World for ink refills because they use high quality ink to manufacturer specified volumes while still saving you money.

Raise the scanner lid as if you were going to change the ink cartridge. You should be able to see the stuck envelope -- just grasp it and pull firmly to remove it.
For suggestions on avoiding paper jams, please go to Dell's support page. 
Please rate this solution if you find it helpful!
~~Cheryl

If possible, shut off the printer completely and manually move the ink carriage to where the cartridges can be swapped out. turn it back on and try again. try to see if some mechanism that holds the missing cartridge in place has swung down and is bumping into something, preventing the carriage from moving past a certain point.

Go to this webpage: http://www.ldproducts.com/Dell-Ink,Photo-all-in-one,926,Ink-Cartridge,3234,printer.html Click on the links for InTec Refill Kit for Dell MW175 Black and InTec Refill Kit for Dell MW174 Color. Scroll down to Specifications and click on the Instruction Video link for each. That should help some.