I have exactly the same problem. Greenway here in Canada don't want to know. Its over a year old so Greenway wont cover it under their warranty. Being 'Fit for Purpose' doesn't come into it.
I have a similar problem which occurred not long after I had had the unit one year. When the switch is flipped to activate water cooling it entirely freezes up the the unit and no water can be dispensed at all. The attached refrigerator does not work at all, whether the cooling switch is on or not. I contacted the company and they were not helpful because the unit was just outside the warranty period. I have cleaned the unit many times, per maintenance instructions, but this has not helped. Any suggestions?
Hello! Please email me your name and problem to [email protected] and I can get our customer service rep to get back to you right away. Thanks for your post, Greenwayrep Reply
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Hello
My name is Victoria and I work for Greenway Home Products. I am sorry to hear about your troubles with our products. Please feel free to call our customer service line at 1-866-253-0447 or email me directly at [email protected] and we will try to rectify any problems that you have with your water dispenser!
Hello! Please email me your name and problem to [email protected] and I can get our customer service rep to get back to you right away. Thanks for your post,
Greenwayrep
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Why does greenway not help their customers on the web with their greenway water cooler problems and quite there ******** of e -mailing or calling there service dept put some frequentley ask questions and answers togeather that will help them or is greenway producing a piece of garbage in water cooler that there is so many problems with them once the warranty is gone .
Try this to get the company to fix it, Site's great for consumer complaints. Seems like at least one other person had an issue with Greenway on Peopleclaim.com
http://www.peopleclaim.com/Search/Claim-Details/Greenway/32580
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