Hi, my headset rings when there is an incoming call, but once I pick up, I can't hear the other person. However, the other person can hear me perfectly fine. I can actually hear myself through the headset, but I just can't seem to hear the other person. Is there a solution to this? Thanks!
Hi There, I had the same problem with a headset one of our call centre reps were using. It's usually due to some one fiddling with the button. I got it working by removing the battery from the headset then resinked the headset to the base unit. Hope it works for you
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The ring from the telephone is picked up by the internal microphone on
the HL10 Handset Lifter, typically for most phones, the lifter sits
directly over the speaker grill on the telephone where the sound comes
out. For telephones that curve out on the left side and don't have a
straight edge, there is an accessory called a "Ring Detector" which is
used. Here's a link:
the internal mic on the lifter has gone out, you can plug the ring
detector into the handset lifter and just stick the ring detector over
the speaker grill to pick up the ring. Plugging this into the lifter
will bypass the internal mic, this accessory would have come with your
HL10 lifter. You can also check the ring volume on the telephone, and
you can also try adjusting the ring tone on the phone (sometimes it will
pick up one ring tone better than another). Here is a link below if
you need to order a new ring detector: HL10 Nortel Adapter Kit 63014-01
Unfortunately no. The phone ringer has to be a certain volume for the
lifter microphone to pick up the ringing vibrations. If you put it to
low, you will not be alerted to the incoming calls. When you're at your
desk and can see the incoming calls, maybe then you can lower the
telephone ringer volume for some relief.
The HL10 handset lifer is what notifies your headset that
you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple
different things that could be going on. 1.The internal microphone could have gone out on
the lifter. This microphone is what sends the signal to your headset that you
have an incoming call. If the microphone is working you will hear 3 short beeps
in your headset. 2.If the
volume is too low on your telephone, the handset lifter will not notify the
headset of an incoming call, so try turning the volume up on your phone and see
if that takes care of the problem. 3.The HL10
handset lifter ships with a ring detector that has a 2.5mm jack on one end and
a small round microphone on the other end. This ring detector is intended for
phones that do not have the speaker located under the handset. You could try
plugging this into the back of the lifter and setting the microphone next to
where the lifter is mounted on your phone. This might help pick up the
sound of the phones ring tone.
If you are manually
lifting your handset out of the cradle and sitting it to the side instead of
using a lifter, then you will not receive the 3 short beeps in your earpiece to
notify you of an incoming call.
There is some problem with your phone mic only.please use your headset to check it.Connect your headset and answer phone with your headset.If the person don other side hear you then the problem is with the mic only.Please take the mobile to NOKIA CARE centre and they will repair the mic.
The yellow colour swiggly object which comes next to the battery bar is nothing unusual.It shows that your call is been connected with the person on other side.This symbol will not appear when the other person's phone is ringing,When the person picks up the phone this yellow colour symbol will apear.]
Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.