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Posted on Jan 30, 2008
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Memory probems my mp3 is having memory problems .it keeps telling me that i have no data . when i got to try to reset it , it wont let me . or when i try to load music it tells me it has full memory.....

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  • mrissa Jan 31, 2008

    you know what ? it did not work .my mp3 is still not working .is thetre any more ideas.....?

  • Anonymous Mar 08, 2008

    quite often when I transfer I lose everything and the message Format Error comes up. Usually I can reformat and re transfer my Library but this time I am not able to reformat it by going into the advanced setting.

  • theona Mar 11, 2008

    my mp3 reflects that i have no data . when i got to try to reset it , it wont let me . or when i try to load music it reflects that it has full memory.....

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1 Answer

Jean Sintulaire

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  • Master 759 Answers
  • Posted on Jan 30, 2008
Jean Sintulaire
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Joined: Jan 03, 2008
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What i would recommend you go to do is to format your device using the windows media player and then do a firmware upgrade on the device..the problem you are experiencing right now is because your firmware is corrupted..once you do that should be able to use your device without any problems...
To format your device using windows media player//

Assuming that you are running windows media player 11

Go to your sync tab and right click on the device and hit format..
DO NOT USE MY COMPUTER TO FORMAT YOUR DEVICE...
once the format is completed get the firmware upgrade for the device...
just follow the link to get the firmware upgrade

http://www.sony.jp/products/overseas/contents/support/nwwn_fwud_050707_en.html

**Please rate accordingly..**

Thank you
Computerrep

  • Jean Sintulaire Jan 31, 2008

    so you format the player and then you get a firmware upgrade?

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