Question about Acer Aspire T690 (AST690UP820A) PC Desktop

3 Answers

Code 39 on DVD Philips SDVD8821

Internal DVD drivers won't load & DVD won't work. On the device manager it indicates that the windows cannot load the drivers for this hardware due to the driver may be corrupt or missing. (Code 39). Can u help with this problem as I've tried Microsoft and they have said it is the manufacturer problem and I can't contact ACER to report the problem,but they have no contact address, email address or phone number to call on their website.


cd drives quit working. device manager says windows cant load the device driver for this hardware. the driver may may be corrupt or missing code 39

Posted by on

  • 1 more comment 
  • myratj Jun 15, 2008

    my acer notebook aspire 5580 t550 also had this problem code 39. under my computer, it could not detect any cd rom drives. there is this yellow exclamation point under the device manager dvd/cd rom drive philips dvd-ram sdvd 8821 ata device. with this problem code 39. Is the solution the same as your instruction to aspire t690? i'm running windows vista home premium ...hope you could reply soon...thanks. -myra

  • manucsa Feb 14, 2009

    mr: Malik really helpful , thanks man

  • runtmc20 Apr 13, 2009

    I'm having a similiar problem, but instead of an ACER computer I have a an HP Pavilion DV6000T. My drive will not read any CDs or DVDs I insert. It happened after I tried to install install shield 3.5 off of a CD. The laptop locked up and I had to do a cold reboot. Now I have power to my CD-rom drive, but it woin't read anything. I called HP support, but since my warranty has expired they will not help me unless I pay big bucks!!!! They did give me a clue by suggesting the problem can be fixed through the regisrty. Does anyone have a clue as to where in the registry? Please help!!!!!!

    PS. I tried the above fix suggested by Malik Khan, but I I did not have any upper or lower filters in the area he said to look.



3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Contributor
  • 35 Answers


The issue you have posted does require more information to troubleshoot and fix it, information like what type Version of windows you are using and does the drive in the device manager has a YELLOW ! Mark, is the drive is visible in on the device manager page under DVD/CD ROM drives option, however I am suggesting you few steps with the best of my expertise according to the information I could gather reading post which usually fix these kind of issues please follow the instructions below.
1. Click the Start button, click Run.
2. In the RUN box, type Regedit, and then click OK.
3. Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
4. Click the plus sign (+) next to SYSTEM.
5. Click the plus sign (+) next to CurrentControlSet.
6. Click the plus sign (+) next to Control.
7. Click the plus sign (+) next to Class.
8. Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
9. On the right side of the window, click UpperFilters. Click Edit on the menu bar.
10. Click Delete, and then click OK.
11. On the right side of the window, click LowerFilters.
12. Click Edit on the menu bar.
13.Click Delete, and then click OK.
14.Click File, and then click Exit.
15. Restart the computer normally.
NOTE: When you click the plus sign (+) next to a folder, it will expand displaying the folders it contains in the left-hand pane of the Registry Editor. When a folder is highlighted, its contents will be displayed in the right-hand pane of the Registry Editor.
In some machines any one of the filters like Lower or Upper filters options will be missing so do not worry if you are not able to find any one of the filters, just delete the one which is found and continue with the other suggested options.
After completing the above mentioned steps restart your computer.
Once the system is back to the desktop screen, please perform the steps mentioned below.
1. Click on start and right click on my computer then left click on properties.
2. Click on hardware on the top right hand corner and then click on device manager.
3. Click on the + sign next to DVD/CD ROM drives option.
4. Right click on the DVD drive option and left click on uninstall.
6. Click on the ‘Action’ and click on ‘ Scan for hardware changes ’ option
5. Close all the windows on the screen.
NOTE: You might need to reinstall any CD recording application or the DVD player Application if you have on your system if they start to not work completely, after doing this.


Malik Khan

Posted on Jan 30, 2008

  • happaNYC Sep 11, 2010

    I love precise, exact solutions like this! It did exactly what I needed. Thank you, Mr. Khan.

  • casa2010 Dec 01, 2010

    You're a lifesaver. Thanks for putting good info like this out there for us to find. Note to others in the future. Read carefully. I thought this didn't work because I only deleted the upper filters the first time and thought that it didn't solve things. so, make sure you delete both sets of filters


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

I'm trying this advice right now. praying it works so i can load sims3!!!

Posted on Jun 28, 2009


I've had the same problem on an ACER and just tried this advice. Thank you - it worked!


Posted on Aug 29, 2008

1 Suggested Answer


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

The dvd drive (nec dv-5800a) corrupt driver?

Try going to device manager, and uninstall the optical drive. Reboot the comp . It should resolve the issue.

Mar 26, 2010 | NEC DV-5800A Internal DVD Drive

1 Answer

My DVD/CD-ROM drives stop working. On the device manager itb says, Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Hi friend,
Firstly you update the DVD/CD-ROM drives form device manager and restart the system,if nothing happning in that condition you need to reinstall the DVD/CD-ROM drives through CD or net.


Feb 25, 2010 | LG SecurDisc 20x Internal Double-Layer DVD...

1 Answer

I have 12 Drives All 12 Drives are found but when I burn a DVD The Some drivers fail and it is not the same ones all the time

Usually, a driver update is used as a solution to an issue with how Windows works with a piece of hardware.

Updating a driver can also enable new or updated features for the hardware.

To access Device Manager, use any of the following methods:
  • Click Start, click Run, and then type devmgmt.msc.
  • Right-click My Computer, click Manage, and then click Device Manager.
  • Right-click My Computer, click Properties, click the Hardware tab, and then click Device Manager.
  • Type the following command at a command prompt: start devmgmt.msc

You can use Device Manager to change the way your hardware is configured, and to change the way your hardware interacts with your computer's programs. With Device Manager, you can update device drivers for hardware installed on your computer, modify hardware settings, and troubleshoot problems.

Device Manager enables you to:
  • Determine if the hardware on your computer is working properly.
  • Change hardware configuration settings.
  • Identify the device drivers that are loaded for each device and obtain information about each device driver.
  • Change advanced settings and properties for devices.
  • Install updated device drivers.
  • Disable, enable, and uninstall devices.
  • Reinstall the previous version of a driver.
  • Identify device conflicts and manually configure resource settings.
  • Print a summary of the devices that are installed on your computer.
If the device is experiencing a problem, the type of problem is displayed. You might also see a problem code and number and a suggested solution. If you call a support line, this number can be useful for determining and diagnosing the problem.

How to install a new driver from Device Manager loadTOCNode(2, 'summary');
  1. Double-click the type of device you want to update or change.
  2. Right-click the specific device driver you want to update or change.
  3. Click Update Driver to open the Hardware Update Wizard. Follow the wizard instructions.

Rolling back to a previous version of a driver loadTOCNode(2, 'summary'); Use this feature if you encounter problems after you install a driver, such as error messages when you access the device, faulty behavior of the device, or even the inability to start Windows.

Windows XP provides this roll back to a previous, working, device driver:
  1. Right-click the device for which the previous version of the driver is desired and then click Properties.
  2. Click the Drivers tab.
  3. Click Roll Back Driver.
If you cannot resolve the problem with these instructions, contact the manufacturer.

Dec 04, 2009 | ASUS QuieTrack CB-5216AG CD-RW/DVD-ROM...

3 Answers

In my computer dvd rom does not work.when i try to update it device manager says dvd rom driver is corrupted.give me a solution.

go to the device manager, right-click the driver for the DVD drive, then click remove/uninstall. Afterwards, click the Actions menu of the Device Manager and click Scan For Hardware changes.

Oct 23, 2009 | ASUS 20 BULK DVD-E818A3...

1 Answer

Code 39 on DVD Philips SDVD8821

Download the latest driver from Acer site or phillips site.
Uninstall the device driver.
Windows should detect new hardware and start the wizard. Point to your drver installation file and install the driver.
Reboot. this should fix the problem.

Apr 26, 2009 | Acer TravelMate 4220AWLMi Notebook

1 Answer

DVD-ROM of my laptop is not working

What is the specs of the laptop?

Feb 10, 2009 | Toshiba Televison & Video

1 Answer

My dvd driver doesn't work

Sometimes the drivers for any hardware device may become corrupted. Go into Device Manager and write down the model and make of the DVD player. Go to the manufacturers website and download the latest driver or right click on the DVD in Device Manager and it may allow you to download driver at that point. Regardless, you need a new driver to fix this problem. Hope this helps

Dec 24, 2008 | Computers & Internet

3 Answers

Code 39 on DVD Philips SDVD8821

To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs 
2) Click on Start, Run, and type REGEDIT and press Enter
3) Click on the plus signs (+) next to the following folders
    * HKEY_LOCAL_MACHINE     * SYSTEM     * CurrentControlSet     * Control     * Class     * {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
    * UpperFilters     * LowerFilters     * UpperFilters.bak     * LowerFilters.bak
5) If  any of the above keys shown in step 4 are listed, right-click on them and choose Delete
6) After deleting the keys, close the Registry Editor

7) Reboot your computer
8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Here is a link to their Email support:

Nov 25, 2008 | Compaq Presario Notebook

1 Answer

Cd\dvdrom drive

go to control panel, system, hardware, device manager, locate the drive, right click update driver, if fails, try windows update, if that fails google search for make and model and include "driver download"

Nov 11, 2007 | Toshiba SD M1712 Internal DVD Drive

3 Answers

Code 39 on DVD Philips SDVD8821

Solution to this problem would be to either one track down the drivers on ACER website it should be there!
Or finde the part you are trying to get the drivers for online:
You do not have to go to Microsoft website for drivers
Google the device and drivers or go onto Philips website under support!

Oct 17, 2007 | Acer Aspire 5500 5570-2609 Laptop

Not finding what you are looking for?
Acer Aspire  T690 (AST690UP820A) PC Desktop Logo

1,828 people viewed this question

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts


Level 3 Expert

13434 Answers

Alun Cox

Level 3 Expert

2679 Answers

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1176 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides