What anti-virus were you using? Or have you just deleted the software ? You should always do a clean install of all software and make sure you have no anti-virus on the system before you install norton.
1.go to start
2.control panel
3.add and remove programs
4. make sure all anti-virus programs are un-installed
5. if norton is by chance on the system you will need to go to their site and dowload the norton removal tool so you don't have any conflicks.
6.If you have a disk , insert it now and follow the prompts
7. if you purchased this online then you will need your e-mail address and password ( if you've forgotten they will e-mail it to you ) and install fron the online site .
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