HP PSC 2410 All-In-One InkJet Printer Logo
Posted on Jan 29, 2008
Answered by a Fixya Expert

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Print cartridge error

Display reads 'tri color print cartridge is not compatible with this printer insert correct cartridge". I never took out the cartridge. it did not read "low". Turned off the printer and turned back on but error is still there and we cannot print any document.

  • grater61 Jan 30, 2008

    Yes. This was helpful. I replaced the cartridge with a new one and it solved the problem.



    Thank you.

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1 Answer

Anonymous

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  • Master 871 Answers
  • Posted on Jan 29, 2008
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Try to take out the ink cartridge and check if there are any leaks inside. check also if there is still ink left in the cartridge. have the ink cartridge replace and the printer cleaned.

hope this helps.

fixya!

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Welcome to Fixya

This means the the printer cannot determine which cartridge is causing the error. Make sure that you are using original HP cartridges.

Please see troubleshooting procedure below:
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      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
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      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.
  3. If replacing cartridges fails to correct the problem, click the link at the top of this page to contact HP.
Thank you for using Fixya!

If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

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