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9 years a good life for Washing Machine, I can't see why you have this problen , since you cleared it by taking sock out of filter, but expensive to get repairer to look at it , as 9 years old , get a new one . Better than spending money on a repair,
If the dispensers are in their proper spot it is normal for some water to be left in the fabric softener dispenser. When you add your softener add water to dilute it as some softeners are very thick and don't dissolve well especially in cold water
check the drain filter is clear / pumping efficiency good. possible blockage in side chamber on righthand side. fan motor assy on top of chamber may be faulty. a condensing water valve could be faulty its the dual cold valve that the cold hose connects to without it you just get a steam and hot clothes.
I had a similar problem with a different make recently. After cleaning the filter which didn't seem to have anything in it and rinsing the filters on the in and out pipes I took all the clothes out and ran it empty on two different full programmes and somehow the gremlins disappeared and it works fine now.