HP DeskJet 3745 Printer Logo
Posted on Dec 30, 2009
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The printer is constantly sending a message- 'paper jam'

It is constantly sending a message- 'paper jam' when i ask it to print. I have removed the papers that were jammed in.

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  • Posted on Feb 17, 2010
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Mprinter hp deskjet 3320 is not sucking the paper from the trah. It is making al kinds of noises but not printing what is the problem?

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  • HP Master 829 Answers
  • Posted on Dec 30, 2009
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HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

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Red light is constantly blinking and when try to print, there is always a paper jam

Every time there is paper jam, the printer knows the job is not completed and hence tries to re-print after the paper is removed and cover is shut.

Clear the print job from computer.
Power off the printer and Clear the paper jam (if any)
I would try to use different tray. The paper pickup roller in one path may be worn out.
eg Sheet feeder or multipurpose tray.
Load paper in new tray
Set the application to use new tray

Ensure you sue the right thickness (gsm) of the paper. Quality of paper is crucial. Too thin; too thick can affect functioning.
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I have a constant 'paper jam' message on DELL 2130cn.

Perfect printing from my 2130CN but increasingly constant paper jams. Various Codes, 077-102, 077-901, 071-100 and 071-700. Checked the roller in the tray and found it was not free running - quite difficult to turn. I felt this was wrong but was unable to free it up. Clearly designed not to be free running by some system inside the roller itself. Had discussions with Dell where they advised a new roller kit was required, but they didn't have one. Maybe later!
I looked more carefully at the roller and decided to make it free running as I felt it should be. Two small lugs on the white plastic support at one end locate with the system inside the roller preventing it from rotating without considerable force being applied. I ground off the two locating pins allowing free rotation and re-installed. Printer works now works perfectly. Asked Dell what is inside the roller but they respond that they want to talk on the phone - but they don't. I suspect that whatever is inside the roller expands and slowly jams over a period of time requiring it to be replaced on a regular basis! With no information from Dell I suspect a simple SCAM to make money!
[email protected]
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Paper Jam message on every print job.

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When printing paper continues to jam.

  1. Take out paper tray 1.
  2. Remove any jammed sheets of paper you find there.
  3. Once you have done this, reinstall the paper tray and try printing again.
    Note: You may receive a message informing you that another sheet of paper is jammed elsewhere in the printer. If so, please open the front door and remove the toner cartridge. Also open the rear door of the printer (and the duplex option if a duplex unit is installed). Remove any and all jammed sheets of paper you find. Then try printing again.
  4. If the printer jams again with a 241 Paper Jam error message, look to see if it has tried to feed a sheet of paper out of the tray.
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PAPER JAMS

Does the fault clear when you open/close? If it does you probably don't have a jam.
Does the machine begin to try to make copies, then stop-if so it has probably failed to feed off the tray, hence the jam message.If this is the case, pull out the paper tray, check for obstructions, clean feed rollers and try again.Are there "skid marks on the paper(indicating the rolls have turned?) If so rolls could be dirty/worn. If no skid marks, can you determine if the rolls did in fact turn? Go from there
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