Question about Microsoft Xbox 360 Console

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I place a game in my xbox 360 console and it says "open tray"

I place a game in my xbox 360 console and it reads.....then says open tray like there is no game inserted....please help... my kids are having a fit

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  • 1,093 Answers

This is not normally the laser or anything wrong with the drive, the reason it happens is because of the receptors on the back of the DVD drive.

All you need to do is stop the heat build up and you should be good to go, you can use a good Xbox 360 Repair guide or send it in.

Posted on Dec 30, 2009

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  • Master
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Your laser went out, you need a new laser. if still under warranty, send it to microsoft. If out of warranty, i think microsoft charges about $110-$120. The laser is only about $25-$30. ONLY the laser needs to be replaced, not the entire dvd tray which then requires you to install firmware or else it won't work. if you install a music cd and it plays...then it's definitely your laser.

Posted on Dec 30, 2009

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Posted on Jan 02, 2017

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I put in a disc into my xbox 360 and i just keeps reading th disc and saying open tray, I open tray, put in disc and close tray, it reads the disk and just repeats message open tray?? Please help


You can do it yourself by opening the xbox 360 case and the dvd rom with a proper tools.. tighten with a screw (counter clock) right there!! (see the picture)

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Crowsinner,

You should probably stop banging it, I think you're doing it more harm than good! You can buy replacement DVD drives, it should either be a Samsung or Hitatchi, eBay is a good place to start.

Opening your console is easy enough. xbox-scene.com have tutorials on this.

I hope this helps, please rate if at all helpful, thanks!

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