Question about Microsoft Xbox 360 Console

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I place a game in my xbox 360 console and it says "open tray"

I place a game in my xbox 360 console and it reads.....then says open tray like there is no game inserted....please help... my kids are having a fit

Posted by milkbone4250 on

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2 Answers

Anonymous

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  • Master
  • 1,093 Answers

This is not normally the laser or anything wrong with the drive, the reason it happens is because of the receptors on the back of the DVD drive.

All you need to do is stop the heat build up and you should be good to go, you can use a good Xbox 360 Repair guide or send it in.

Posted on Dec 30, 2009

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Pablo Gonzalez

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  • Master
  • 733 Answers

Your laser went out, you need a new laser. if still under warranty, send it to microsoft. If out of warranty, i think microsoft charges about $110-$120. The laser is only about $25-$30. ONLY the laser needs to be replaced, not the entire dvd tray which then requires you to install firmware or else it won't work. if you install a music cd and it plays...then it's definitely your laser.

Posted on Dec 30, 2009

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Hello Shawn Francis,

This problem happens to a very high percentage of consumers of the Microsoft Xbox 360 Console, so there is no need to fret. The "Open Tray" problem is a common problem, thus' there is a way you can fix it. Most solutions require you to open the console, unless the solution is banging on the top of the console, which I don't recommend.

- Reader -- When your Xbox 360 console is opened, open the disk tray and inspect the reader. This may be dirty. Try to clean it off with rubbing alcohol and a q-tip. There is NO need to assemble the xbox back together when doing each step. Plug in all needed cables into the Xbox 360 and try BEFORE you re-assemble it.

- Magnet -- Inspect the top cover of the disk tray and you will see a black circle, and on the other side, (underneath the sticker,) a silver circle. That silver circle is the magnet that keeps a game disc in place as it spins. It may be out of place, and causing the game disc to move everywhere, not letting the reader read it. There are several methods to take the magnet and the black holder off of the disc tray top cover, just try a YouTube search. Once that is off, you can place the magnet and the black cover onto the Xbox 360 disc spinner, and the disc tray problem will most likely be solved.

If you have any other problems, or concerns, feel free to contact me at any time.
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If your Xbox 360 will not play your games this is because of the sensors on the back of the drive overheating it is not normally the laser.

Luckily you can fix this yourself and get back to your games and to do this you need the proven Xbox 360 Repair guide.

Or you can send it in and they will fix it for you the repair will take about 4 weeks.
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