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Posted on Jan 29, 2008

Operator voice mail

We have an authomated voice mail system for the operator that we havescheduled to changed each day. My problem is that during one hourof the day (from 8 am to 9 am), when someone hits "O" for the operator,it automatically goes to voice mail, instead of ringing.

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  • Contributor 38 Answers
  • Posted on Feb 08, 2008
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Your programming is off by one hour. Check the system clock and make sure it is on local time. Some systems require a manual reset back and forth for daylight savings.If the clock wasn't corrected, this will account for the voice mail redirect. Thank You. Jerry

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    It rings 20 times before voice mail comes on and they can leave a msg.

    You are asking questions about your Toshiba phone system and the voice mail system attached. You could have one of several different Toshiba phone systems and several different voice mails.

    The system has timers for things like "No answer transfer timer" and also rules for what it does at that point. (transfer to voice mail box, transfer to voice mail branch, transfer to the operator.. etc..) It can get very complicated. Most likely you are just dealing with the no answer transfer timer for your specific phone port but even just changing that can be very complicated. Many Toshiba phone systems need to be programmed from a computer using specific software. If you do not have someone in the company that knows how to make simple changes to the phone system you would need to get a phone system installation company to make the changes. Hopefully you know the company that installed the system??
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