I changed the balck ink cartridge. I got a message to align. to do that I had to print an alignment page which only came out blue and not multicolored, like it is supposed to be. Nevertheless, I used this to align and message on printer said alignment page not detected? What do I do? How do I get a multicolored alignment page?
Printer is the HP Photosmart C5550 , bought from Costco June of 2009. was/am getting BSOD with random error codes, usually a letter like 'B' followed by a dozen or so numbers. so far have had to pull power while still on, turn off and on at its power button many times in many combinations.
When it does come back it is locked into 'Align Cartridges' mode and won't respond to cancel, menu, back key or anyting other than OK, which leads it to draw in paper, then spit it out and request 'plain white paper', which is what's it's loaded with.
This time the only thing that broke the cycle was to remove the (fresh, new) cartridges and put them back in.
It's printing now, but my faith in it and HP consumer inkjet printers is shot.
Hope this helps someone.
Hmmmm...assuming that the cartridge is installed properly, yes? seems that your black ink cartridge may need to go through a 'clean' process, prior to alignment(sure wish that the replacement folks would insist on cleaning out the old heads, before doing an alignment. It's like changing the oil on your car, but using the old filter. Same gunk still in the system.
I finally got mine to run through the following process:
Pulled back out the black cartridge I had replaced and put it back in
Pulled out the color cartridge and put back in.
CLosed the cover and was prompted to print alignment page.
Placed alignment page on glass with 4 blocks to the left (as depicted on alignmnet sheet)
Press Okay to start alignment
Alignment was FINALLY succesful.
If I were to put anything on this troubleshooting, it was pulling BOTH cartridges back out and resetting them
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After I installed my printer, I got a message to align To do that I had to print an alignment page
which only came out blue and not multicolored, like it is supposed to
be. Nevertheless, I used this to align and message on printer said alignment page not detected?
I changed cartriges which then printed more colors and then it allinged sucessesfully
I got the message to align after installing a new printer. It said to put in the last page printed and press ok. I did all that and nothing happens and now when I try to print a page, it comes out like I have a half empty cartridge.
Help?
Diane
I scan the alignment sheet but when it says press ok, there is no "ok" on the printers little screen. So i press "done" on the computer screen, because the scan is showing up, and the thing keeps telling me to align over and over.
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