OK, sounds like the problem is that the computer cannot get a valid IP address. In fact it sounds like you might have a IP address conflict on your network. Each IP address on a network segment must be unique.
Check if you are using DHCP.
- Go to
- Control Panel
- Network connections
- Locate the network connection you are using e.g. 'Local area connection' or perhaps 'Wireless connection'
- Right click on the relevant network connection
- Select 'Properties'
- Select Internet Protocol (TCP/IP)
- Select Properties
Is your machine set to "Obtain an IP address automatically" (DHCP) or "Use the following IP address".
If its "Use the following IP address" then make sure no other machines are also using this IP address. You can try setting to 'automatic' but if you do, make sure that you note all details first, so you can revert back to the settings you currently have if you need to.
if its "Obtain an IP address automatically" then make sure no other machines have been manually set.
With regards to the microsoft update, then your best bet is to only select a small number of updates at a time, until you determine which update(s) is causing the failure. Once you know which update is the problem then you can troubleshoot the specific update.
Hope this helps
Please take the time to rate this answer. Many Thanks Don.
I do not have a disk to reinstall microsoft words the software was installed when I brought the pc new. How can I reinstall it
Thanks R Birch
I'm sorry but I don't know. They keep trying every day for last 2 months. How can I stop the updates
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