The thermostart light does not come on/off and the iron itself is cold when switched on but the steam button goes on - when the steam button is pressed it releases steam and some water just drips through the plate which is cold - what could be the cause of that?
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Once you have descaled the boiler and refilled your frontpiece of the iron itself (hopefully with distilled water - any supermarket) you press the "reset"/ "restart" button on the back end of the steam generating unit. When the water is hot enough press steam button & turbo button a few times - WARNING: make sure iron is facing downwards and cover ironing board with old rag because initially brown steam splatter will come out on first few steam releases.
Steam irons can become clogged with mineral deposits. Use distilled water in the iron to minimize these deposits.
To clean the iron , use 1/2 white vinegar and 1/2 water. pour in iron and place iron on steam. The iron may require a few cleanings.
OK... so I have fixed my problem of NO STEAM, just lots of water coming out of the iron press plate itself... I had already cleaned the boiler, so I tried adding 1/4 tsp - 1/2 tsp bicarbonate soda to the water and flushing it through. From what came out of the iron press plate, I would say the problem was caused by a build up of goop (technical term) inside the iron. Once cleared, the iron is steaming away again. Please note, u will need to have an old towel handy if this is ur problem, 'cos until it starts getting better, there is a fair amount of water coming out of the iron press plate. Just add the bicarb to the water reserve and use the steam buttons to bring the bicarb through. Do not attempt to iron clothing with the bicarb in the water!!! Carolyn ;)