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Kenmore Dishwashing not working properly.

My dishwasher is not washing properly or rinsing properly and at times does not drain properly. We have had the "Sears Expert" in twice and they say that it is our problem because the hose from the dishwasher to the sink is kinking and therefore the dishwasher is not washing and rinsing properly. We have been paying extended warranty for a number of years and they will not fix it. I have checked and double checked while the dishwasher is running and rinsing and emptying and it is not a "kink" in our hose. Do you know what the problem might be so I can call Sears and get the "expert" back in to fix it? Thanks Lana

Posted by lanabanana on

  • coralhead May 11, 2008

    How do you remove the grate cover for the drain under the bottom rack?

    I took the spray bar off and the top white cover (with multiple screws) but can't get the impeller off to get to the screws below it.

    Any suggestions greatly appreciated and thanks.


  • Anonymous May 11, 2010

    sears expert lol thats a good one excuse me get a ge extended warrenty they got people that can fix things reply with more spefic instructions and i will try to help i need the model number and what makes you think its not draining properly and not washing right


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First off check to see if the drain hose is clogged where it meets the sink drain. 9x out of 10 this is the problem. Then remove the grate cover for the drain under the bottom rack at the back of the unit and check for lost utensils, broken glass, food residue, etc... If these are fine, then it sounds like a clog in the drain line at the water pump or a possible problem with the water pump, as long as it IS cycling right and there are no missed steps along the way (i.e. the last drain cycle before the rinse doesn't kick in and therefor uses the wash water as rinse water). The water pump is under the unit, so you will have to pull it out of it's hole. Remove the bottom panel under the door, remove the box cover on either the right or left hand side AFTER YOU FLIP THE BREAKER FOR IT and remove the wirenuts and free the line from the unit, and turn off water valve under the sink and unhook from the solenoid valve under the unit, and finally remove the drain again from the sink. Pull out of hole by finagling and sheer willpower LOL making sure you stop every once in a while to feed the drain hose back through the hole in your cabinet. You will have to split (take apart) the case of the water pump after you remove it from the unit and check the impeller for wear and to make sure it creates a good seal against housing and make sure the diverter engages properly and diverts water to the specified port (wash or drain) in the correct cycle. You may have to use an old extension cord, cut off the receptacle and hook up wires so you can work this outside. Should cure up any problem. Hope this helps.

Posted on Jan 28, 2008

  • Anonymous Jan 28, 2008

    Forgot, also if it is equipped with an air gap, which will be either a white or chrome cylinder that the drain goes to before going to the sink drain, you may need to clean this out. You just pull up on the housing and both lines will be exposed, then you scrape out the gunk gently and use the vegetable sprayer on you faucet to finish it off, cupping your hand around the sprayer so you don't get sprayed too.



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