Dish 510 DVR that wont record properly or play paused TV show

kmej350,

Thank you for bringing that to someone's attention as I would love to help you with it! If you need the receiver replaced, you can feel free to email me your account number so I can see about getting a replacement shipped to you! My email address is [email protected] and I'll look forward to the opportunity of getting this taken care of for you so you can start to enjoy your programming!

Hello, my name is Daniel Busa with Dish Network customer service, I reviewed your question I have seen this before, t sounds like its possibly a bad hard drive try unplugging your reciever for ten seconds if it's persisting then we may need to replace it.

Hello! Daniel Busa with Dish Network here. That actually happened to me about a month ago a hard reset resolved it for me. If that doesn't do it try deleting all of the recordings that don't play back correctly,reset it again and keep an eye on things, it may be a bad box.

Hello, my name is Becki Barned, and I am with Dish Network customer service. If this issue has not been resolved, please Blog back, and we would be more than happy to help resolve this issue! It could be a bad hard drive, or receiver.Blog back, or you can find us on Twitter, and we'll help you out!!!!!!

paul_grizza,

Are you still having problems with your receiver? Anytime you are not able to perform DVR functions, it is usually an indication of a hard drive problem. Are you getting an error message (maybe 024) when the functions are not working? Please let me know if you are still having problems and I would be happy to assist you.

Ray Calo
DISH Network

ruukasu2005,

If you are still experiencing problems with your 625 receiver performing live DVR functions, try unplugging the receiver for about 10 seconds and plugging back in. This will cause the receiver to reboot and acquire satellite signal. After the picture returns, then try to pause. If it still doesn't work, then we may need to replace the receiver. I hope this helps.

Ray Calo
DISH Network

fktrejo,

When you try to use the DVR features, do you get an error message (024 or 311)? Have you unplugged your 625 receiver yet? If not, unplugged the receiver for about 10 seconds and plug back in. This will cause the receiver to reboot and acquire satellite signal. When the picture comes back on, try to pause. If it still doesn't work, we may need to replace the 625 receiver. I hope this helps.

Ray Calo
DISH Network

ic_technolog,

External Hard Drives are not supported on the 510 receiver. The 211, 211k, 411, 612, 622, 722, 722k, and 922 are all capable of having an external hard connected via the USB port on the receiver and a one time activation fee of $40. I hope this helps.

Ray Calo
DISH Network - Executive Offices

Try unplugging the unit from the electrical outlet for about five minutes- much longer than required- and try it again. If this fails you will need a service technician to resolve the issue. Thanks for using Fix Ya.

ArmyMason,
Unfortunately as a Dish Network Employee I must inform you that acording to Dish that is not possible however a good computer tech may be able to help you with a work around but keep in mind that if any damage occurs to the receiver that Dish will charge you for the receiver. When you do upgrade check into the receiver models that have an expansion port for an external hard drive. A 211 which is a solo hidefinition receiver without DVR can have a port activated for as one time charge of 39.99 and you can use the hard drive you supply as the DVR. Yoiu also will not be accessed the 5.98 DVR fee every month and if the receiver needs replacing you still have your recordings. Thanks for using Fix Ya.