Question about HP Officejet Pro L7680 All-In-One Printer

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HP L7680 All in one will not send faxes from PC S/W interface

I have 3 networked PCs, 2 of which can use all the 7680's features from the S/W interface. One PC can do everything but send a fax through the "Solution Center." Printing works, scanning works, the network is fine, the fax setup test passes fine, everything looks good. When scanning a page to fax, the scan works and then it simply says: "The fax could not be sent. The fax will be moved to the fax log where you can resend it."
I was on with HP tech support for 2 hours 40 min., and we ended up reinstalling the entire 7680 software suite. Everything installed fine; still no dice trying to send a fax through the S/W interface. Faxes work fine diretly from the device, and from the other PCs. This is bizarre - any help would be appreciated.
Eric

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  • 4 more comments 
  • ejc150 Jan 27, 2008

    Further information or symptoms:

    When using the Solution Center, neither fax preview or the fax log work. When I click on "Recent Faxes," the Last Name box drops down, and it looks like there is simply a comma in it.

  • ejc150 Jan 27, 2008

    I just installed the latest updates from the auto-update dialogue for the HP software. I have .netframework 3.0 installed, flash, shockwave, java look ok.

    I just tried looking at my norton firewall rules, comparing them to working PCs. Did not see anything amiss for program controls, but made the "allow" anyway. No change-still non-functional.

  • ejc150 Jan 27, 2008

    The installation process asks if you want to look for latest updates, which I did at the time.

  • ejc150 Jan 27, 2008

    Why then do my other 2 networked PCs work just fine to the 7680, having been installed with the exact same process? Faxes work fine, the fax logs work, etc. I suspect something else.

  • ejc150 Jan 27, 2008

    I'll be away for awhile - won't be able to pursue more probably till tomorrow. Thanks for the input.

  • windsurferVP Apr 29, 2008

    I have an hp L7650. At one time, this machine did fax from the solution center, but it doesn't now. The machine does scan the document, but does nothing later, only displaying on the computer monitor: "The fax could not be sent", and asking that the user refer to the log to send at a later time.

    As with the other users, now the fax log is not available from the Solution Center (if you click on the menu item, the disk is obviously cranking, but nothing happens). The fax log was once present.

    I only use the fax occasionally for urgent authorizations to my financial advisor, so a number of things I know of have happened including XP updates, new firewalls (which aren't showing any alarms or blocked programs).

    The fax self test shows that the unit does work, and when the test runs, I can hear the dial tone. However, when I try to fax from the solution center, I don't hear the dial tone. I suspect, but don't know, that the fax operation never got so far as trying to dial.

    Have not tried to reinstall, based on comments from previous that that doesn't work.

    Scanning and printing functions seem to work fine.

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After much thrashing, here is the solution to the problem. Somehow the printer drivers lost coordination with the corresponding Windows supporting programs. You would think that reinstalling the printer drivers would fix the problem, AND IT DOES, but there are 3 tricks:

· Uninstall everything associated with this printer with the install disk in the computer (this may really not be necessary, but it worked for me). [This is also the solution when the a window comes up asking for TrayApp to be inserted using a disk—they mean the hp install disk].

· After the un-install, MAKE SURE you ALSO delete the printer using the control panel. This is critical. If this doesn’t happen, the corresponding Windows software is somehow hooked to the wrong thing when the reinstall happens. Then reboot the system.

· Install the new drivers with the printer off, and the USB disconnected from the printer. Reboot the system [not sure the reboot is necessary]. After the computer has booted, connect the USB, and power up the printer. The computer will recognize the printer and put the printer icon in the Control Panel.

It turns out that correcting the driver mis-coordination by BOTH uninstalling the printer drivers and taking the printer out of the control panel, then properly reinstalling solves BOTH the fax problem, and the protection fault problem! Amazing such a little thing can make such a difference!

Posted on May 02, 2008

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Did u try to download ther latest software all idrect form site dont use cd

Posted on Jan 27, 2008

  • 2 more comments 
  • Anonymous Jan 27, 2008

    do u have netframework 2.0 installed from microsoft and latest flash and shockwave and java ok

  • Anonymous Jan 27, 2008

    dont wann do that u wann dl latest simple driver from website not use cd at alll ok

  • Anonymous Jan 27, 2008

    cuse sumting in this system doesnt like it maby spywar cookies temps clean all yur junk out with cc cleaner happends sumtimes try this wont hurt remove all old printer software from add remove then run ccleaner.com tool gets rest junk out left over ok so we can install fresh copy download latest drivers from website for yours only ok not do not use cd just do this 1st see what happends dl all latest software they offer

  • Anonymous Jan 27, 2008

    ok let me know cuse this what u will have to do ok also tell the what printer port its using com 1 2 usb ect in printer menu

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