New update from Rhapsody, messing me up

Best Buy Digital Music Store is a bust. You must go to http://www.rhapsody.com and download the latest version of their Rhapsody Software. Once installed and configured, Rhapsody may ask you to install Helix DRM but the process is automated and the setup program handles it for you quite well. Then you are off to the races!!! Good luck Grasshopper.

Your Windows Media Player may need to be updated and the player may need to be formatted. Please try these steps: 1) If you do not have it installed yet, please install the latest version of WMP10. 2) Download and install the quick fix from: http://download.microsoft.com/download/7/e/0/7e055e3f-6014-43bc-b6ff-6a90ced1d032/WindowsMedia10-KB902344-x86-INTL.exe 3) Format m250 device using the Sync mode in WMP. 4) To test, transfer songs to the player using the software for your subscription music service.

Hi There. I can understand your problem.

When we say synchronize it means that the license for the songs which you transfered got expired. If you have chosen rhapsody for transferring songs then follow the steps.

1) Deauthorize Computer. ( In rhapsody menu, go to tools menu there u will find this option)
2) Deauthorize device (By connecting the device in to rhapsody, right click on device where u will get this option).
3) Rename DRM folder in windows OS.
4) Go to rhapsody folder c:/prog files/rhapsody
5) Run the 3 files ( Del Helix License, Update Helix Componetns and Update windows components)
6) Then you will be redirected to the web page where u need to click on upgrade (But before u clilck on upgrade please install the activeX control, which will be popped up below the address bar)
7) Restart the computer
8) Launch rhapsody, it will take u to the setup
9) Follow the on screen instruction.
10) Sign into rhapsody account
11) Authorize computer
12) Connect the device
13) Authorize device
14) Download and transfer new song into the device
15) Unplug the device and try to play it
16) This should work..

NOTE : When we update the windows component please make sure that we use IE as default browser

Still if u have any issues kindly revert

This is and excerpt from "EphMusicFan" on the Real player forum. Original link is also below.

" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.

If you run windows XP don't have Windows Media Player 11 installed, download and install it here,
http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime 9.5 and 11 (KB941569)

Open Rhapsody
From 'My Account' menu select de-authorize computer
Close Rhapsody

To delete the mcs.rma file:

1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs.rma file.
5. Right-click mcs.rma and select Delete.
6. Close the window.

To delete the basi3260.dll file:

1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins folder.
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.


on sansa Clip itself, disconnected from computer, go to settings, then choose format

Make sure Rhapsody, Windows Media Player, and all other media programs are closed

download firmware
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=2946 (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)

disconect
firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)

reconect
open sansa Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))

disconect
put in mtp (under USB mode on settings menu)

Open Rhapsody
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)

connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa clip icon in Rhapsody, select 'reset secure clock'
right click on sansa clip icon in rhapsody, select authorize device
wait while sansa clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)

disconect

reconnect
wait a while updates finish

disconect
verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.


download one new track from rhapsody you never have downloaded before

reconect
transfer that one track to clip
wait for all updates to finish

disconect
verify account, dates on device, check that the track plays properly"

Hope that helps.

http://real.lithium.com/real/board/message?board.id=InstallingRhapsody&thread.id=26724

They are NOT in the right format. You are mistaken. I have a funny, but true story to tell you. Philips co-branded this player with Rhapsody. But, then they made their player incompatible with Rhapsody's DRM system. They only way to get songs from Rhapsody onto this particular player is to download them from Rhapsody's Mp3 Store - make sure the files are in Mp3 format. Then it will recognize the songs.

-Tha Mp3 Doctor

First, read your manual.
Second, find the name of the folder that the Rhapsody songs are stored in, and copy them or move them to the "My Music" folder on your computer. If you are handy with computers, instead of moving the Rhapsody songs to the My Music folder, go into Windows Media Player instead - click the arrow underneath the Library tab, and select "More Options" --> Library --> Monitor Folders --> Add the Rhapsody folder to your list of folders.
Third, make sure you have Windows Media Player installed on your computer, since that is the program you will be using to transfer the songs. Click on the Library tab, and make sure that the songs show up on your computer. Once you see them, click on the Sync tab and start dragging the songs (no more than 10 songs in one sitting) to the window that says "Drag files here to synchronize..."). Click Start Sync.

Warning: Some GoGear models recognize Rhapsody songs and others do not. If you have Rhapsody's Mp3-Only service, then you are in the clear no matter what model of GoGear you have. If you have one of Rhapsody's other subscriptions, you may be in trouble. If your Go Gear is truly an SA6045, it will recognize DRM-protected Rhapsody songs, so you will be OK. If you have an SA3025 or one of the newer models, you will only be able to successfully transfer songs by signing up for Rhapsody's Mp3-Only service.

-Tha Mp3 Doctor

Try formatting your mp3 player which might fix this problem. Also do some updates from the manufacturers website. This may be a known bug which your mp3 players manufacturer may have found and made a new driver version for.

http://www.sandisk.com/driverdownload/index.asp

To format follow these steps below:

First go to "My Computer" - now look for your mp3 player usually named under for example "Removable Disk F", when you've found it "Right-Click" on it then click on "Format", when format is complete try after that.

Any further problems leave a comment on this page and i will get back to you.

Good luck. Hope my solution was helpful.

Sounds like you have a few different problems, thankfully its easy to resolve. Run the recovery tool from the SanDisk website, select FORMAT when prompted. http://sandisk.com/assets/file/downloads/firmware/e200fw01.00.12.exe Best of Luck. (this only works with non Rhapsody devices, annotated by an 'R' or the word Rhapsody on back)

get a new mp3

There is a problem with a corrupt file. it seems as though it is playing tag between your computer and sansa. clean up the computer and erase everything from the sansa, restart/reboot everything then try it again. if the problem continutes then it may be the motherboard, but please note that the motherboard would not mess up your computer. if it is under warranty, send it back. Thanks,.....Connie