More than likely, the print data coming at the printer contains either a PJL Command for legal size paper or a Printer Control Code for legal.
Check the page setup on the application to make sure it is set correctly.
You can also do a "print to file" off of the printer properties page. Name the file something simple like "Legal Error" Windows will assign a ".prn" file extension to the name.
Then send the fie to me at
[email protected]. I can verify the error is in the data file and if necessary correct it for you.
Don
How do I get the HP L7780 to tell the difference between Letter and Legal size paper, when I receive a fax (Letter in tray 1 & legal in tray 2) ?
Almost the same problem
try to print legal and get one letter size the the rest are legal size
Printer is Samsung ML-3051 ND/XAA
Already set the trays as legalonly and letter only
Does not matter if you choose tray does the same
Tray 1 legal, tray 2 letter, no matter the size it always picks paper from tray 1 legal. This should be so simple. I also have print jobs that have both letter and legaI, the printer should be able to pick the right tray. I just talked to India for 1.5 hours, what a bunch of idiots.
the trays are filled with the correct size paper. computers default to paper size, not manual or bypass. normally we have seen it ask at each new job, now it is asking at every page of each job, it won't even recognize to print all 5 pages on the paper selected. Is this a copier issue or a computer settings issue?
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