It may be a broken door open lever or a worn or broken door open button.
If it's an owner the range type, you can likely get to and replace the door latch parts by just removing the control panel assembly.
At
our Web site, we have a video
available showing how to remove a typical
over the range control panel assembly in under 5 minutes.
If it's a counter top unit, you will need to remove the outer cover to get to the door latching parts.
Once
it is apart, you'll be able to see how the door open button would press
against the door open lever, which would then lift up against the door
latch heads (hook-like projections on the door) and the door should
open.
You can find links to helpful exploded view
diagrams and part ordering help
here.
I recommend that you bookmark that
link to your favorites.
We're
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.
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