Question about Apple iPod MA446LL/A MP3 Player

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Apple 80gb Ipod frozen on with do not disconnect.

Computer does not recognise.could not reset.Is not locked.Plugged into 240volts, still no change.

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  • 25crazys42 Jan 26, 2008

    Many thanks Doreen for your help.




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Ipods can be compared to small computers that thankfully do not run on a windows operating system. They still tend to spit out an occasional error once in a while. Most of the time it either freezes, is stuck in disk mode or displays other errors that are not that common. (like icons that should not be there).
Most of the time a simple reboot while do the trick. Apple unfortunately decided not to include an on/off switch which means this has to be done by pressing a combination of buttons on the Ipod. If a relatively new Ipod froze up or displays an error do the following:

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn’t set to go to sleep.
If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.
When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time is preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.
If the above steps don't solve the problem I would need to collect some more information such as What operating system are you running?What version of windows media player are you running?I would recommend you you to use the charger the device... Assuming that you are running windows xp and WMP11- first we will need to make sure that the device is recognize under device get to device manager click on your start menu and right click on my computer..then click on should have your systems properties open...then click under hardware and click on device manager..your device should be showing under portable device...if the device is showing under disk drive right click on it and then uninstall it...then unplug the device and plug it on a usb port that is locate on the back of the computer...then reinstall it and use itunes to upgrade the firmware on the device..let me know the outcome...

Posted on Jan 26, 2008


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In Windows, some background processes can cause issues for other programs and processes. These conflicts can prevent applications such as iTunes and QuickTime Player from working correctly, opening, or even installing. You might be able to resolve these conflicts by disabling some items using the System Configuration Utility (MSCONFIG) in Windows XP. This utility is not included with Windows 2000.
Important: Disabling third-party System Services and Startup Items can prevent some software or OEM hardware on your computer from working correctly. For example, this can affect the CD/DVD control buttons on portable computers or prevent wireless keyboards and mice from functioning. If you are already using the Selective Startup option in Windows (see step 4 below), you will need to keep track of which items you disable and re-enable so after performing this troubleshooting, you can get your computer back to the way it was. Selecting Normal Startup may enable items that you were not using, and could cause issues.

  1. On the Start menu, click Run. A Run window (command prompt) appears.
  2. Type msconfig in the Open field and click OK. The System Configuration Utility opens.
  3. Click the General tab.
  4. Select the "Selective Startup" option.
  5. Deselect the "Load Startup Items" checkbox. Apple 80gb Ipod frozen on with do not disconnect. - 302538_1.jpg
  6. Click the Startup tab.
  7. Select the "iTunesHelper" and "qttask" checkboxes in the lApple 80gb Ipod frozen on with do not disconnect. - 302538_2.jpgsrc="/uploads/images/302538_2.jpg" alt="302538_2.jpg" class="h_mi" />
  8. Click the Services tab.
  9. Make sure that "Hide All Microsoft ServApple 80gb Ipod frozen on with do not disconnect. - 302538_3.jpgected.
  10. Click Disable All. 302538_3.jpg
    Note: If you are troubleshooting an iPhone related issue, select the "Apple Mobile Device Support" checkbox.

  11. Click OK.
  12. Click Restart.
  13. After restarting (and logging in to Windows), a window appears confirming that "You have used the System Configuration Utility to make changes to the way Windows starts." Click OK. The System Configuration Utility appears. Do not click OK here as this will prompt you to restart again. First try to reproduce the issue you were having.
If following these steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one or a few at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict. You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to recur.

Posted on Jan 26, 2008

  • Anonymous Jan 29, 2008

    Yeah it's definately not dead. These things freeze. That's what computers do.
    Now let's try to unfreeze.

    Have you tried the reset method using the HOLD switch ontop of yout iPod?

    also make sure your mac as well as your iTunes software is updated.
    (hopefully it's not an update that caused the problem in the first place)

    one more link that might help


    Hmm you only have two options when your iPod freezes.
    1)Let the battery die 2)Try to reset it yourself while waiting for the battery to die. Inded it is possible to reset while forzen.
    Which reset methods have you tried so far....has your battery died yet??

    I felt bad that i couldn't help you with your problem, so I talked to my one of my friend who has the same prob. and this is how he fixed his. goodluck again :)



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Posted on Jan 02, 2017

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