Question about Palm LifeDrive Handheld

6 Answers

Half of my Palm Desktop Contacts disappeared

I have been using Palm Desktop for quite a long time and have not synched a handheld for at least two months. The other day, I went to my Palm Desktop Contact list and discovered that half of the 1,500 contacts were missing.

This wasn't a random loss; the names starting with N through Z were gone. I still had/have A through M. I had no luck when I renamed the current file and made the backup file take its place.

(1) Any idea how this could happen?
(2) Is there ANYTHING I can do to retrieve the data? (I can't synch it with my handheld, which has not been charged and therefore holds no data). I also tried a Search for other possible Palm Contact files, but had no luck there, either.

Ideas anybody? Thanks.

Posted by on

  • 7 more comments 
  • choyce Jan 28, 2008

    I did not lose my contacts but lost about 6 months of my was completely blank on my computer then when I hot synced my PDA to it I lost almost all my stuff...I am having to reenter all the stuff that I know that I have and hope the rest does not trip me up...why does palm do this? I have had mine for 3 years and never lost data before...never had a blank calendar in my said I had not enough space and I needed to delete some entries in my file log...I guess it deleted for me and did not wait for my help...I am NOT happy with palm...

  • garyyoung Feb 13, 2008

    Had the same problem.... only solution was to sync form handheld... which ment I missed a few weeks of contacts... [email protected]

  • ferd1000 Feb 29, 2008

    I also just lost 99% of my Palm contacts within the last week - for no reason that I can figure out.

  • Anonymous Apr 30, 2008

    Exactly the same. Everything beyond M has vanished. Any ideas?

  • Yogievanh May 29, 2008

    same problem. i lost H-Z in contacts.

  • Anonymous Jun 04, 2008

    Lost some of my recently entered memos in the last 6 months at the end of May 2008 on my Palm Desktop

  • Anonymous Jun 06, 2008

    I lost all my contacts 2000+. It showing all the records as blank with "unfiled" category. I have no clue what happened. I also do not have backup. It sucks.........

  • Anonymous Aug 23, 2008

    same problem

  • Anonymous May 18, 2009

    The same to me. I lost all from G to Z on my Palm Desktop.
    Also I have found curious contact at the end of the contact list like ZZ with a text inside: Do not detele me!!!" So I did of course :-)
    I did not type it in, hm how did it get in my contacts?



6 Answers

I lost half my contacts on palm desktop as well. WHAT kind of forum is this noone gives any answers?

Posted on Aug 03, 2008


Same Problem for me I lost many contacts on palm desktop. They just went blank and said unfiled. Palm will not solve the issue.. Be carefully fix it and back it up to many places.

Posted on Aug 03, 2008


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I also lost my contacts from P to Z but had a back up on a nother computer and when I tried to sink it I lost p to z there also. Does palm know about this problem? Reading this form sounds like a lot of people have the same problem. ACK!!!!!!!!!!!!!!!! Black berry here I come.

Posted on Aug 27, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

What kind of dumb twilight zone forum is this. I paid $14.95 for the answer and some dumb tech. was walking through the steps without reading all the same complaints. There is no answers on this forum

Posted on Aug 23, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

I've had the same problem a few times.  In my case from middle of P's to Z.  I am able to salvage most of the list doing a hot synch with the "handheld overwrites desktop."  I'm afraid to do a normal hotsynch b/c the desktop may overwrite the handheld.  PALM SHOULD FIX THIS !!

Posted on Jun 22, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I'm afraid I've found the solution to my problem (Dr Ben above). My desktop hard drive was packing up. Hope nothing so cataclysmic is causing your problems.

Posted on Jun 22, 2008

3 Suggested Answers


6ya staff

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017



  • 689 Answers

SOURCE: Half of my Palm Desktop Contacts disappeared

Missing files can be reason of power interruption or virus attack (less likely). However you may try to sync back if you have used Palm Desktop before.

Posted on Aug 23, 2009

SOURCE: When my PC locked up

maybe a factory reset may help, please first read these posts below, first, then make a decision as to what to do.

In order to hard, factory, reset your palm, you must press the reset button on the back (with the top of the stylus, or an opened paper clip) while holding down the power button.

You then let go of the reset, while still holding the power button. When you let go of the power button, you will see the Palm splash screen.

Once you see that screen, let go of the power button. You will be prompted to press "up" on the D-navigation button to delete all data. Do so, and your Palm will be totally reset. Now it should be as from the factory... However ALL ANY personal data may be deleted, so it is advisable to have a backup before one does this. This will/should however restore everything, then hopefully you can then put back the calender files data.

Also you may also be able to mount the unit under windows, and go to where you changed those files and change them back to what they should be, this too may help. There is software on the 'net, that can assist with the mounting of these devices, to do this.

See this post below...

Below is your user guide, below that is your handbook. -

The TE2 manual at, User Guides, Managing your calendar, a 37 page PDF file, page 22:

Open the Purge dialog box:
a. Open the menus.
b. Select Purge on the Record menu.

Select the events to purge:
a. Select the Delete events older than pick list and select a time frame.
b. Check the Save archive copy on PC box if you want to place a copy of the deleted events in an archive file on your computer the next time you synchronize.
c. Select OK.

Posted on Apr 26, 2011

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Need to move contacts in Palm Desktop to new user name

On your Palm Desktop, under username PalmUser40, select the category view of 'All'.  Then press Control + A to select all contacts. Then press Control + C to copy them all.
Then change the username on the upper right to 'misty'.  Then go to contacts, under category 'All', and then Control + P to paste all contacts. 
This will most likely not keep all the category names, but all your contacts will be copied in.
Then hotsync to sync to your Palm TX.

May 19, 2009 | Palm TX Handheld

1 Answer

My Palm desktop program on my laptop lost half of my contacts

Ok, do a hard reset in you pda, in your PC, using you palm d., open you user files, export your adresses and memos; then create a new user and import all this data and do a hotsync

Apr 24, 2009 | Palm Tungsten T2 Handheld

1 Answer

Pairing tungsten t3 with newer cell phones

I use Bluetooth to synch to my Sanyo cell phone, so I would think you could do the same. I maintain my Contacts in Outlook and synch with my Palm. I then synch my Palm to my phone.

1. Make certain that your Contacts (in Outlook, Palm Desktop, or whatever you use as your source to feed data to your Palm) contains ALL the phone numbers you want in your phone.
2. If, like me, you have a lot of contacts and a limited number (500 in my case) of contacts that can be stored on your phone, you will want to erase all contacts on your phone first.
3. On your Palm, go to Preferences
4. Select Bluetooth -- Bluetooth should be ON, Discoverable (Yes) and Connectable (Yes)
5. Turn on your Bluetooth-enabled cell phone -- I believe the range is 20-30 feet but I have not tested that. When I synch, I have them both on my desk because I want to see that it is working.
6. Select Trusted Devices. Hopefully, your Palm will detect the cell phone. When it does, add your cell phone as a trusted device.
7. Select Contacts on your Palm and use the pull-down menu to select Send Category.
8. Select Bluetooth
9. Select your phone
10. Your phone will probably indicate that it is receiving data. You should soon have all phone numbers stored on your phone without using a direct-connect cable.

Oct 01, 2008 | Palm Tungsten T3 Handheld

1 Answer

Half of my Palm Desktop Contacts disappeared

Missing files can be reason of power interruption or virus attack (less likely). However you may try to sync back if you have used Palm Desktop before.

Aug 17, 2008 | Palm LifeDrive Handheld

1 Answer

Synching Vx handheld w/ Palm desktop 4.1 AND Outlook 2k?

Are you trying to get your data in both Palm Desktop and Outlook? Are you saying that you wish your data to synch three ways - between your handheld + Outlook + Palm Desktop. This is not an entirely tenable strategy as it is impossible for synchronization software to understand what it would mean if you altered the same event in both Palm Desktop and in Outlook. If you need to keep a copy of your data in Palm Desktop, PocketMirror has an advanced feature for making onetime backup copies. Open the Chapura Settings dialog, choose your username and then tap on Settings. You will get the option for each of the Outlook conduits to make a one time backup of your data to Palm Desktop. This is a really useful feature for making sure you have an offline copy of your data outside of Outlook.

Sep 12, 2005 | Palm Vx Handheld

1 Answer

Want Microsoft Outlook to dominate - two computers

Update dominance in Palm Desktop app. Figured it out! Go to the Palm Desktop application. Click on HotSynch, and then Custom. On each of the four Outlook conduits, click "Change", and specify that desktop dominates, if desired.

Sep 12, 2005 | Palm Tungsten T5 - Multilingual Handheld

1 Answer

Retrieving Back-up contacts/phone book

Try Desktop overwrite HH. I've lost everything on my HH a couple of times and had to set the conduits to 'Desktop overwrites HH' in the hotsync manager - Custom settings for the next hot sync. If what you have on desktop isn't what you want, you should copy your saved folder info back over whats in your palm folders (i.e) where you copied it from.. Before you complete this step. Then your old data will be copied to your HH. Note - I assume you "copied" , not "archived" the data.

Sep 11, 2005 | Palm Treo 650 Handheld

3 Answers

Cannot SYNC Outlook Calendar and Contacts

Probably one of these issues - your data is there but you are looking in the wrong place. I am trying to sync my outlook calendar and contacts via Hotsync on a Palm IIIc. It gives me the status of OK, but nothing shows up on the Palm. I have set the custom on Hotsync to desktop overwrites handheld, but still will not work. Thanks.

Sep 11, 2005 | Palm IIIc Handheld

1 Answer

Can you change from Palm to Outlook on your Treo 600

Simplest method for 'switchers': Assume that your Treo 600 has the data you need (it does but you are focusing on your Palm Desktop in your question). Install the Palm Desktop software again using the CD but this time, choose the option to synchronize with Outlook during the installation process. This will switch the synchronization to Treo <-> Outlook instalead of Treo<->Palm Desktop. Assuming your Treo is recently synched with Palm Desktop, this will merge the data you have in the Treo with that of your Outlook profile.

Sep 11, 2005 | Palm Treo 600 Handheld

1 Answer

'Reset' each time after hotsynching

Do you still have administrative access to your laptop? IIRC there are some problems with using PD with a non-admin account.

I would recommend that you back up the "good" backup data on the Laptop. In PD, Choose Tools/Options, the "Data Directory" entry shows where the data is stored (in a subdirectory that looks like the first six characters of the Palm's User ID)

Sep 11, 2005 | Palm Tungsten T3 Handheld

Not finding what you are looking for?
Palm LifeDrive Handheld Logo

Related Topics:

2,073 people viewed this question

Ask a Question

Usually answered in minutes!

Top Palm Computers & Internet Experts


Level 3 Expert

13434 Answers


Level 3 Expert

85206 Answers

JC Meredith
JC Meredith

Level 2 Expert

168 Answers

Are you a Palm Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides