Question about Uniden Cordless Phone EXAI985

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I don't get a dial tone when I pick up the phone both the base and the extention both are dead but I have a fax machine also on another line and it works ok

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To test the phone system. unplug the phones that are not working from the telephone jack. Install a phone on that phone jack that you know works (an old one or a cheap new phone). If the new phone works on the phone line in question, then your cordless phones are the problem and not the house phone line. If you plug the known working phone into the wall and it now does not work, then you have a problem with the wall outlet or the connection to the house. If it is a phone line or house connection problem, call your phone company. If it is your cordless unit, try them at a different phone outlet or at some other house to see if they work anywhere.

Posted on Jan 28, 2010

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Hi my canon fax-JX500 displays 'line in use' and has no dial tone. Can you please tell me how to fix the problem?


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First thing is to ensure that you have dial tone by picking up the handset on the fax machine and listening for dial tone.If there is no handset take a standard house phone and plug it into the jack where the fax machine was inserted. If there is dial tone on the phone then I would advise you to turn the power off the fax for two minutes then power back on. If there is no dial tone on the phone line contact your vendor or local phone carrier and report NO DIAL TONE

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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Oops, I disconnected from the chat with you after I said I would stay connected. If you have any other questions, feel free to ask them here. Just for our knowledge base, in case anyone else has this problem - it turned out to be a short in the phone line. When picking up the handset connected to the fax machine, there was no dial tone. When connecting the fax machine to another phone line, the dial tone returned. After swapping out the phone cord between the wall and the fax machine to be sure that wasn't the problem, Jriedel is now talking to the phone company about it.

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