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Were having problems putting the songs onto the MP3. Every time we go to play them it always comes up with File Format Not Supported.. I have downloaded the software onto my computer.
The device itself is not faulty. This is Microsoft's fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
There are a few possible answers: 1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again 2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab 3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection. 4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format. -Tha Mp3 Doctor
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MP3 players can only play music files in mp3 file format.
You need to convert your CDs to mp3 music files onto yourcomputer or download them from the Internet and then copy them to your MP3player. You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track. Click on this link for instruction on converting music files to mp3 file format:- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files
MP3 players can only play music files in mp3 file format.
You need to convert your CDs to mp3 music files onto yourcomputer or download them from the Internet and then copy them to your MP3player. You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track. Click on this link for instruction on converting music files to mp3 file format:- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files
MP3 players can only play music files in mp3 file format.
You need to convert your CDs to mp3 music files onto yourcomputer or download them from the Internet and then copy them to your MP3player. You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track. Click on this link for instruction on converting music files to mp3 file format:- http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files
The bit rate and sampling rate that you set for the mp3 format was possibly wrong. Since the 4GB player obviously isn't an HDD6330, I can't tell you what those rates are, but they are on the spec sheet that came with the player in tiny writing (or in the back of the manual sometimes - 50/50 with Philips). Go back into the Rip options in Windows Media Player and set the bit rate to 128. Once ripped, select the Properties for one of the song and find out the sampling rate. If the sampling rate is wrong, you can use a free program called Media Monkey to convert them to the right rate.
Another possibility: the songs that you initially converted were in CDA format. When you went to resync the songs that had been changed to mp3 format, the Philips read them as "already on the player" and ignored the format changes. Delete all the songs off the Philips and resync the songs that are in mp3 format. Good luck!
The PSS series only recognizes an obsolete DRM-9 license for WMA files. IF the songs were working previously on this mp3 player, make sure your music service subscription is up-to-date - delete every song off of here and then reload them. IF there were never working: You will need to stick to songs that are in true mp3 format if you want to get any use at all out of this player.
"File Format Not Supported" - SA6045/37
The file format not supported message means that the type of file you are trying to load into the GoGear is not compatible with the GoGear. There are no GoGear's that are compatible with iTunes. As far as WMA files are concerned, the GoGear's vary wildly. If the WMA file has a bit rate higher than 192 kbps (which is quite common nowadays), it will not work. If you actually have an SA6045, then make sure the license on the WMA file has "transfer rights," or that the license has not expired. You can check this by right-clicking on the song, selecting Properties, and looking at the tab that says "license" or "digital rights management."
If you find that you are using an incompatible format, convert the songs to mp3 format. If the songs came from CD, use Windows Media Player to re-rip the songs in Mp3 format. You can do this in Windows Media Player 11 by higlighting the "Rip" tab, pulling down the drop down-menu by clicking on the little tiny arrow that appears underneth the word "rip," and selecting "format", and then "mp3".
Good luck!
-Tha Mp3 Doctor
The device itself is not faulty. This is Microsoft's fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
There are a few possible answers: 1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again
2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab
3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.
4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.
fault, not Philips'. Some of the songs may have Digital Rights Management (DRM) encoding that the SA6025 will not support. You can right click on the trouble music file, select "Properties," and select the License or Digital Right tab - look for the msg: This file is not copyright protected. Find out if the songs that CAN'T be transferred have this message. If so, then click on acquire digital rights (or some variant of that phrase). If the files tha CAN'T be transferred DO have Digital rights protection, then you must save the files in a different format that is stripped of DRM encryption.
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