Dell AIO 962- it says "right cartridge incorrect". it was working fine and I haven't changed the cartridge. its the color cartridge but it wont print using black cartridge either. removing and reinstall doesn't help.

your catridge has been faulty pls replace it

I'm going to try this also, hope it works!

END OF THE LINE TIME FOR A FUNERAL

Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

Make sure the contacts on the cartridge and in the printer are clean. Also, try a new cartridge to see whether or not you have a defective one.

removed both cartridges and reinstall again, pls make sure that the cartridges are seated correctly

Hi,
The error you are referring to could be related to either the cartridge or the printer, so please perform the steps below to check if the issue lies in the printer or the cartridge.
Power on the printer and open the top cove, the cartridges will align in the middle of the printer, remove both the cartridges form their slots and interchange them, yes put the Black cartridge in the Blue slot and the Color cartridge in the Black slot, then close the top cover of the printer and power off the printer and restart it, at this point of time check if the error message is changed or not if the error message is not changed and till showing the same as “Right cartridge is incorrect” then you can try to update the printer firmware form the Dell support site, here is how you can do it.

1. Go to www.support.dell.com.
2. Click on Drivers & Downloads.
3. Under Option 2: Select a Product as printers.
4. Locate the printer(s) 962 printer and click Go.
5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.

If the issue is still not fixed after you upgraded the firmware then I believe that you will have to replace it. However if the error message changes to Left cartridge incorrect after you have interchanged the cartridges earlier then try these steps below.

1. Remove the color cartridge and clean the metal contacts of the cartridge with a dry cloth thoroughly please make sure that you are using a soft dry cloth to clean the metal contacts of the cartridge.
2. Make sure that the cartridge holder snap which sits on the top of the cartridge is fixed firmly.
3. Make sure that you are using a Dell branded cartridge and it is not a refilled one cause Dell printers often give error message when you use a refilled cartridge or a cartridge of some other brand.
4. If the issue is still not resolved replace the color cartridge.

Regards
Malik Khan

try cleaning the cartridge nozzle and reinstall them.

Remove the right ink cartridge (color). You will get an error saying the cartridge is empty, but ignore that. Hit cancel on your printer. Print your job...when your print screen comes up, under preferences check the box for print colors in black and white. Your printer should print just fine without the color cartridge. Ignore the flashing red light.

Just found this partial fix: "Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge." From searching the net, this seems to be a major problem with no solution from Dell!