Hi Amarie,
My name is Ryan and I work on behalf of Cricket. You may try a set of options below. If you continue to experience issue logging into your phone, please visit a full service corporate Cricket store for direct hands on assistance with unlocking your phone.
Best,
Ryan
1. try to introduce as a null password. (Together with your Google user name)
2. re-enter your user name
[email protected]3. Combine 1 and 2
4. You call yourself from another phone, the answer, hang up, press the start button, then menu button, settings, try to disable the blocking pattern
5. You call yourself from another phone, answer, hang up, hang up immediately after pressing the start like a madman for 6. Try to restore the normal routine GMail.com password and start again from 1.
7. Perform a factory reset. Lose all non-synchronized DATA (SD card is left intact.)
1.6 are possible solutions, these do not work for everyone, but it may be worth trying to avoid factory reset. 6. is what should work, but hardly ever. 7 - factory reset always works
Final Update
In this case the solution is to do a factory reset (sometimes referred to as hard reset or wipe). This will erase all data on the phone (not your SD card). Your contacts and email should be in line with Google's servers, no problem then. The downloaded applications should be installed again, but there is a list of your previous downloads in the Android Market-> Downloads Mi. Also if they are lost if not backed up manually with a 3rd party application. Example of things that are lost: Call logs, text messages, application settings.
This is your three-step solution
1. Factory reset the phone (links to manuals Android devices can be found below, differs between devices)
2. Setup phone like you did the first time I unpacked it (use the same Google account if you want your old contacts again!)
3. Restore any backup manual and install the above applications from the list of My Downloads.
If above does not work, please try additional reset steps -
This document is intended for end users, retail stores, authorized service centers, or companies who have forgotten the ZIO block pattern and have not yet registered with Google, or forgot the Google Gmail account and password.
WARNING: This process will erase all user settings and downloaded applications. Data on the SD memory card and my backup is maintained. Before following the steps below, make sure the phone is off.
1. Turn off the phone.
a. Press and hold for 2 seconds red end> Options> Phone>> select Shut Down>> phone will turn off>> Ok
a)
2. Remove the battery for 15 seconds and change the battery.
3. Turn on the phone.
a. Hold the red END key for 2 seconds and wait until the device turns on completely.
b)
4. Turn off the phone.
a. Press and hold for 2 seconds red end> Options> Phone>> select Shut Down>> phone will turn off>> Ok
Procedure, cont.
5. Press and hold the Volume Up button using the left thumb.
6. While holding the volume up key, use the right hand to press the green Send key, the track ball white and red end key (sequence).
7. Continue to hold the 4 keys to all the way down until the phone vibrates twice and then release the keys and trackball.
a. And data format appears Cache
1. If you do not see this (and cache data format) redo steps 1 through 7.
2. If you get a quick start self-test, or the blue screen redo steps 1 through 7.
8. Allow the phone to completely reboot. This process may take some time.
9. The phone has been re-set the factory default settings. Please proceed through established standards and procedures for activation.
NOTE: If a self-screen or blue screen, complete restoration was done incorrectly. Please try again from step 1.
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