Question about HP Pavilion dv4000 Notebook

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I am unable to reinstall my windows copy

Dear Sir Support

I have HP Pavilion dv4000 Notebook, that comes together with embedded windows XP home edition OS now it has been 2 years already was working perfectly the whole time but since 2 months ago I am facing troubles with the OS and I decided to reinstall the windows or recover the original situation when I first time switched it on.

current OS: win XP home edition
No OS or any Kind of CD was provided with my Laptop when I purchased.
hardware is great
"D:\" Partition is occupied by the system recovery files which are not working at all

I have the HP system and PC recovery program installed Already on my Laptop but also failed to work and can't recover my system to the Original configurations

I need to format My laptop and I need your support to be able to do please helppppppppppp

Posted by on

  • R7al Jan 24, 2008

    Dear DarkNeogen

    first of all I'd like to thank you for your prompt respond.

    further to the above post, Unfortunatelly I did not create a recovery CD even when it was frequently asking me every 30 days to do so; but I did not.

    so now I'll need to buy a windows copy and start from the begane or what?

    I am sorry I really don't know what to do to solve this issue

  • R7al Jan 24, 2008




    Surelly you are NICE

    thank you very much for this important Info

    and you really have solved my problem.

    I am really incompetent how to thank you

    this is really kind from you


    take care



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Have you created the Recovery CD's? If so, put the recovery CD in the disc drive and restart your machine. Most notebooks start from CD first and then from hard drive. If not, you could change that in it's BIOS. (Press F10 at the moment you see the HP Invent logo).

When the disc boots it allows you to choose from multiple options. Choose the options that sounds like "Restore factory defaults" or something like it.

The D-partition is only used to create the disc and hold info. There is no software there to run for recovery.

I hope this helps, if you need more help just ask.
I work at a company who is an HP Partner so.



Posted on Jan 24, 2008

  • Pascal Willemen
    Pascal Willemen Jan 24, 2008

    You can contact HP for a new one. But don't mention that you neglected the warning. I had that once while restoring an image (we don't use those CD, heck we don't let the factory install finish). So when it went wrong I needed a new CD. They wouldn't give me because I was warned.

    Phone them and explain. Use an an excuse like the disc is lost or the disc doesn;t work.

    The other solutions is:
    Use a Windows XP Home OEM CD (borrow it from a friend, or download it somewhere) and then use your own key. The Serial Key is on a label underneath your notebook probably.

    The key is still valid. So you only need new software.



  • Pascal Willemen
    Pascal Willemen Jan 24, 2008

    You're welcome, it's no big deal.

    Good luck installing your Windows or contacting HP.





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