Question about Canon PIXMA MP830 All-In-One InkJet Printer

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CANT SEND FAX THRU MY CANON MP830

I CAN RECEIVE BUT I CANT SEND fax thru voip

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  • gem13 Jun 19, 2008

    For no apparent reason our MP830 stopped sending faxes. It can receive OK. Have tried plugging directly into the wall socket and also changing the phone lead. The fax dials out but doesn't connect (no fax tone the other end) and the report states Incomplete Transaction.

  • Anonymous Dec 10, 2008

    cannon mp830 stopped faxing, no dial tone, tried turning off and turning back on, also tried changing phone lines still cant fax

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You need to setup and set data for send and receive to be the same to use the same port!!!

Posted on Jan 24, 2008

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6ya6ya

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Posted on Jan 02, 2017

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Are you connected to a VOIP line for your fax?
A VOIP line can come from a company like Vonage or your local cable co.

If so:

Unfortunatly, faxing over VOIP (Internet) is not always successful. You might want to talk to your VOIP provider if they have a solution.

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How to dial *xx codes when faxing When sending a fax, it may be necessary to enter in a *xx code as the first part of the number. Follow the steps below to dial *99 when using a VoIP service. NOTE: Since the *xx code is an instruction to the phone system, this must be dialed live.
  1. To pick up the line on the HP All-in-One, press Start Black Fax or Start Color Fax without entering a phone number first.
  2. When you hear the dial tone, enter in the *99 code.
  3. Wait a few seconds and then enter in the rest of the number.
  4. The HP All-in-One will complete the fax as normal.
What can be done to help the fax transmission? The communication speed is a major factor in fax transmission over VoIP. Currently there are three speed standards.
  • Fast - v.34 which communicates at 33.6 Kbps.
  • Medium - v.17 which communicates at 14.4 Kbps
  • Slow - v.29 which communicates at 9.6 Kbps
Changing the Fax Speed Adjustment setting to Medium may improve your ability to send a fax over a VoIP network. On most HP fax products the connection speed can be set to a lower speed. Those that do not have a Fax Speed setting generally communicate at medium speed or lower as this was the past standard. Consult your user's manual for information specific to your model. Changing the Fax Speed Adjustment to a lower speed Follow the steps below.
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  2. Select Advanced Fax Setup .
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  4. Select Fax Speed .
  5. Press OK .
  6. Select Medium .
  7. Press OK .
  8. Try the fax again. If you continue to have problems faxing, contact your VoIP provider as they may have options to improve the ability to send and receive faxes over VoIP telephone service.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


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:-) Stefan

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turn the printer on ...
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You have to read the manual which explains the very diffrent setting (see chap. fax). You can download the manual here:
www.brother.com (choose your country from landscape, choose your country, choose download&support)
Have a look at the faq, too.

If that doesnt help, plz call brother hotline of your country!

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